Resident Service Coordinator

Job Description

Job Description

Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.

We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us!

Our Company is seeking : An experienced and highly motivated Apartment Resident Service Coordinator for our Affordable Community, ThinkEast Apartments, of 181 units in Austin, TX .

Job Type-Full-Time

Job Description Summary

As a Resident Services Coordinator, you will respond to resident inquiries and concerns, provide community information, and conduct move-in orientations to ensure a smooth transition for new residents. You will also follow up with residents after services are performed to ensure their satisfaction. Above all, we're looking for someone passionate about exceeding resident expectations and providing exceptional service.

What You Will Do :

• Support the Assistant Property Manager with renewals, rent collection, service requests, resident communication, and other administrative duties.
• Foster resident retention through exceptional day-to-day interactions via in-person, phone, and email communication, encouraging positive online reviews.
• Take ownership of resident concerns with a solutions-oriented approach and timely support from management.
• Schedule and conduct move-in and move-out inspections, ensuring quality and resident satisfaction.
• Coordinate move-in orientations, promoting a positive resident experience.
• Manage inventory of leasing and management products such as collateral and move-in amenities.
• Perform duties of a Leasing Coordinator as needed, supporting the property.
• Assist with company / vendor-sponsored resident events and community-wide communications.
• Maintain high standards for leasing office appearance, tour paths, and model apartments.
• Review unit turn requirements and conduct final inspections before move-ins.
• Provide move-in gifts for new residents and ensure exceptional customer service to all residents, vendors, and colleagues.
• Handle resident issues, conflicts, and complaints professionally, escalating to management when necessary.
• Comply with company policies and procedures, safety regulations, and applicable laws.
• Participate in company training programs related to accounting, fair housing, marketing, and customer service.
• Perform other duties as required.

What You Bring :

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Atlantic Pacific Companies is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer : The tasks and responsibilities listed are not the only ones applicable to the positions