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Technical Support Manager
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Manager (EMEA) to lead a team of Technical Support Engineers and enhance customer support operations.
Key Responsibilities
Mentor and develop a team of Technical Support Engineers to effectively resolve complex customer issues
Manage workflows, escalations, and service level agreements to ensure efficient ticket resolution
Enhance processes and playbooks to improve team efficiency and customer satisfaction
Required Qualifications
Proven experience in leading Technical Support Engineers in a startup environment
Demonstrated ability to hire, develop, and retain talent within a team
Strong technical background in areas such as Technical Architecture, DevSecOps, Linux, or Kubernetes
Bachelor's degree or equivalent experience in a relevant field
Customer-focused mindset with a commitment to quality service delivery
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Technical Support • Cedar Rapids, Iowa, United States
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