Customer Service / Data Entry associate

Customer Service / Data Entry Associate

Pridestaff is seeking an on-site Customer Service / Data Entry Associate for a client that specializes in providing surety bonds, state licensing, license reinstatements, and permitting services, offering a "hassle-free" experience for various bond types. They focus on assisting local clients with navigating the complexities of compliance and licensing. This full-time, temp-to-hire Customer Service and Data Entry Associate position in Alpharetta, GA, offers a competitive pay rate of $20 / hour.

Key Responsibilities and How They Align with client's Operations :

• Answering incoming calls and providing excellent customer service : This is crucial for client, as their business is built on offering the best in customer service and building strong client relationships. The associate will be a primary point of contact for clients seeking assistance with bonding and compliance needs.
• Following up with customers regarding inquiries and requests : Given the often complex and time-sensitive nature of surety bonds and licensing, proactive follow-up is essential to ensure a smooth process for clients and maintain the company's commitment to a "hassle-free" experience.
• Accurately entering data into company databases and systems : Precision in data entry is paramount in the surety bond industry, where details directly impact compliance and legal requirements. The company emphasizes using current and secured technology for processing information, highlighting the importance of accurate data management.
• Managing multiple tasks efficiently in a fast-paced environment : client assists with a wide range of compliance needs, from bond renewals to permit expediting and licensing across multiple states. The ability to multitask will be vital in handling diverse client needs and deadlines.
• Maintaining attention to detail and accuracy in all tasks : This aligns directly with the critical need for accuracy in financial transactions and compliance within the surety bond industry. The company's expertise lies in navigating bureaucratic procedures, which demands meticulous attention to detail.
• Performing other administrative duties as assigned : This could include assisting with permit drop-offs / pick-ups or notary services, which client offers as part of its comprehensive client support.

Qualifications and Industry Relevance :

Compensation / Pay Rate (Up to) : Per Hour