Customer Engagement Specialist
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Customer Engagement Specialist to provide support and guidance to Medicaid recipients regarding their dental care needs.
Key Responsibilities
Answer 40-60 inbound calls, addressing inquiries of varying complexity
Accurately capture and update member information in systems
Investigate unresolved issues and collaborate with internal teams for follow-up and resolution
Required Qualifications
High School Diploma or equivalent required
2+ years of experience in a healthcare customer service role
1+ year of experience in a high-volume call center
Proficient computer skills including Microsoft Word, Excel, and Outlook
Ability to work independently in a home office / virtual environment
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Engagement Specialist • Cedar Rapids, Iowa, United States
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