Talent.com
Software Support Engineer
Software Support EngineerCanonical • Tulsa, OK, US
Software Support Engineer

Software Support Engineer

Canonical • Tulsa, OK, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker / LXC / LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location : This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events
  • Nice-to-have skills

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following : Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU / KVM, LXC / LXD,Postgresql, Mongo, Debian packaging, distributed systems
  • What we offer colleagues

    We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events
  • About Canonical

    Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

    Canonical is an equal opportunity employer

    We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Software Development

    Referrals increase your chances of interviewing at Canonical by 2x

    Sign in to set job alerts for "Software Support Engineer" roles.

    Rust Engineering Lead - Linux and Open Source

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Software Support Engineer • Tulsa, OK, US

    Job_description.internal_linking.related_jobs
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.Key Responsibilities Provide self-directed support and resolution for technic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead Software Engineer

    Lead Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead Software Engineer to design and implement software systems while mentoring junior developers. Key Responsibilities Design, develop, and implement software systems u...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Cloud Software Engineer

    Senior Cloud Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Software Cloud Engineer specializing in Golang.Key Responsibilities Continuously develop a multi-tenant cloud security service Develop new features in a secure ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Software Engineer

    Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer -.Key Responsibilities Design, develop, test, implement, and maintain C# and VB. NET applications and web services Analyze system specifications and t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Full-Stack Software Engineer

    Senior Full-Stack Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Software Engineer, Full-Stack - Vehicle Data Platform.Key Responsibilities Lead technical discussions to identify gaps in the telematics data platform and influe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Production Support Engineer

    Production Support Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Production Support Engineer - Healthcare SaaS & Linux Systems.Key Responsibilities : Provide hands-on support for clinical platforms, focusing on Linux-based systems and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Software Engineer Lead

    Software Engineer Lead

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer Lead.Key Responsibilities Lead the design, development, troubleshooting, and debugging of complex software programs Conduct code reviews, developer t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Engineer

    Support Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Engineer to provide technical support to customers through live chat.Key Responsibilities Take ownership of customer-reported issues and ensure resolution Rese...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Backend Software Engineer

    Senior Backend Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Backend Software Engineer - Enterprise / Commerce (100% Remote).Key Responsibilities Design, build and operate API and full-stack solutions Collaborate cross-fu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Software Engineer

    Senior Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Engage in all phases of the software lifecycle including design, implementation, testing, deployment, and production support Maintain a culture of code quality through rigor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Solutions Software Engineer

    Solutions Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solutions Software Engineer - Payments who excels in solving complex problems and delivering innovative software solutions. Key Responsibilities Assess and solve complex...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Backend Software Engineer

    Backend Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Level III Backend Software Engineer who will be a technical mentor responsible for driving the design, architecture, and implementation of their carbon accounting platfor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    System Support Engineer

    System Support Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a System Support Engineer to assist in customer onboarding and troubleshooting in a remote setting. Key Responsibilities Facilitate new customer onboarding and troubleshoo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Staff Software Engineer

    Staff Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Staff Software Engineer, Blockchain Protocols.Key Responsibilities Architect and build scalable, reliable distributed systems integrating various data sources Research...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Engineer II

    Technical Support Engineer II

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer II - German Speaking.Key Responsibilities Provide technical support for the Intelligent Agreement Management (IAM) and associated services R...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Full Stack Software Engineer

    Full Stack Software Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Full Stack Software Engineer to join their team.Key Responsibilities Architect, develop, and maintain full stack applications using TypeScript, Node.PostgreSQL, and Rea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Engineer I

    Support Engineer I

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.Key Responsibilities Provide hardware and firmware deployment support for appliances and assi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Software Engineer II

    Software Engineer II

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer II.Key Responsibilities Collaborate with team members to design new features based on user and business requirements Write clean, maintainable code a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Federal Customer Support Engineer

    Federal Customer Support Engineer

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Software Engineer - APIs

    Software Engineer - APIs

    VirtualVocations • Tulsa, Oklahoma, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer - APIs and Backends to enhance their hosting platform.Key Responsibilities Develop new features and functionality for the Hosting Platform API using P...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted