General Manager, Facilities Maintenance Operations (FMO)

General Manager, Facilities Maintenance Operations (FMO)

P1 Service, LLC, is seeking a General Manager, Facilities Maintenance Operations (FMO) for our corporate office. Join our P1 Team! P1 Service, LLC. part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture. P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

The Opportunity

We're seeking a dynamic General Manager, Facilities Maintenance Operations (FMO) to lead our growing FMO business unit and drive strategic commercial growth. This leadership role combines strategic planning, business development, and operational excellence, making it perfect for a results-driven facilities management professional who thrives in both client-facing and operational environments. Reporting to the President of P1 Service, LLC, you'll be a strategic member of our leadership team with overall responsibility for the business unit's continued growth and expansion.

What You'll Do

Strategic Leadership & Business Development

Manage and optimize the FMO Service unit P&L

Lead commercial growth and business development initiatives, including identification and acquisition of new customer accounts

Serve as overall leader for P1 Service's existing FMO clients, ensuring account retention and expansion through exceptional customer service

Develop and implement facilities strategies aligned with organizational goals

Develop and evaluate multiple strategies considering future strategic objectives, institutional needs, and community development initiatives

Operations Management

Oversee customer maintenance to ensure 24 / 7 operation and regulatory compliance

Manage capital projects, renovations, and budgets

Implement sustainability initiatives to enhance energy efficiency

Supervise vendor and contractor relationships for quality service

Develop emergency preparedness and disaster recovery plans

Develop and maintain standard operating procedures (SOPs) for all FMO service delivery

Performance Management & Metrics

Develop and monitor key performance indicators (KPIs) that improve critical metrics bringing value to customers

Track and improve critical metrics including planned vs. reactive maintenance ratios (target 80 : 20), cost per square foot, and energy efficiency improvements

Establish preventive maintenance schedules and ensure 95%+ compliance across all client sites

Lead root cause analysis for equipment failures and implement corrective action plans

Maintain customer inventory and procurement strategies for optimal parts availability and cost control

Team Leadership & Development

Mentor and manage facilities teams to drive continuous improvement

Support ongoing staffing and team development needs

Develop staffing models that support departmental goals and objectives

Continuously develop personnel through mentoring, coaching, and leading by example

Manage conflicts, develop healthy and productive teams, and inspire and motivate teams to excel

Financial Management

Develop annual budgets for each client account and track monthly financial performance

Identify cost optimization opportunities while maintaining service quality standards

Manage position responsibilities within defined budgets and adhere to operating budgets

Establish program parameters, facility requirements, and target values for the capital budget

Client Relations & Communication

Develop, collaborate, edit, and finalize presentations for executive leadership, trustees, and donors

Present and support presentations at the highest level of executives

Respond to strategic demands, initiate consultative services, and act as focal point for Facilities departmental objectives

Assess and manage risks effectively to protect the organization's interests

Requirements and Qualifications

Required :

Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field

12+ years of progressive facilities management experience, including 7+ years in leadership roles

Demonstrated success in business development, client acquisition, and relationship management

Proven track record of managing client portfolios and driving service expansion

Experience developing and implementing strategic account management plans

Strong financial acumen with expertise in P&L management and service pricing models

Excellent negotiation and contract management skills

Experience leading multi-disciplinary teams across multiple client sites

Preferred :

Master's degree in Business Administration, Facilities Management, or Engineering

Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PMP (Project Management Professional)

Experience in a facilities management service provider or property management company

Proven success growing service contracts by 20%+ annually

Experience with CRM systems and business development analytics

Background in developing innovative facility service offerings

International facilities management experience

Industry recognition or leadership roles in professional associations

Benefits for fulltime non-bargaining personnel include :

Educational Assistance program

PTO and holiday pay

Volunteer community service paid time off

Bereavement paid time off

Company paid life insurance

Company paid disability insurance

Company paid Employee Assistance Program with counseling

Company paid financial education & wellness program with budgeting resources

401K retirement plan

Health with HSA, Dental, and Vision insurance

Dependent Care FSA

Voluntary Life insurance

Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans

Voluntary LegalShield and Identity Theft protection plans

Employee Discounts

Work Environment

Office-based with regular client site visits

Standard business hours : Monday-Friday, 8 : 30 AM - 5 : 00 PM, with flexibility required for client relationships, industry networking events, and urgent facility matters

Travel required to visit client sites, evaluate new business opportunities, and represent the company at industry conferences

Mix of executive office work, client meetings, and field inspections across multiple facilities