Patient Experience Specialist

Job Description

Job Description

Description : ABOUT US :

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. We believe that strong financial operations are essential to supporting clinical excellence. Our team is committed to continuous improvement, collaboration, and investing in our employees through education, training, and recognition.

POSITION SUMMARY :

The Patient Experience Specialist supports team goals, values, and philosophy by exhibiting the following behaviors : excellence, quality service, commitment, and accountability. As a member of the team, performance includes demonstration of the following accountabilities : communication, teamwork, and job knowledge.

This role is responsible for creating a welcoming environment and delivering a 5-star customer service experience to clients, guests, and team members. The ideal candidate is a personable, detail-oriented professional who thrives in a fast-paced environment, learns quickly, and works independently. A positive attitude, strong communication skills, and polished professional presentation are essential. Sales acumen and the ability to educate clients on skincare and products are also key to success in this role.

________________________________________

ESSENTIAL RESPONSIBILITIES :

• Greet and engage clients and guests with warmth and professionalism.
• Provide exceptional customer service, ensuring a positive and memorable experience.
• Educate clients on skincare products and services, offering personalized recommendations.
• Support sales initiatives and contribute to revenue goals.
• Maintain a clean, organized, and welcoming front-of-house environment.
• Handle client inquiries, appointments, and follow-ups with efficiency and care.
• Collaborate with team members to ensure seamless service delivery.
• Uphold company standards for appearance, behavior, and performance.

REQUIREMENTS :

________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES :

OWNERSHIP SKILLS :

PHYSICAL REQUIREMENT :

COGNITIVE REQUIREMENT :

BENEFITS & PERKS :

Generous PTO allowance

Holiday Pay

Health, Dental & Vision

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match

Uniform Allowance (clinic only)

Professional Development

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Requirements :