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Sr. Desktop Technician

Sr. Desktop Technician

Overhead DoorLewisville, TX, United States
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Job Description

The Position :

  • Under general supervision, administers day to day operations of local Personal Computer systems and servers.
  • Provides integrated support, maintenance, upgrade and repairs of all computers for assigned remote locations as required. P.C. Installation and upgrades of P.C. software and network-based applications.
  • Setup and configure Intel PC's with Overhead Door approved software.
  • Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve.
  • Installation and setup of business production line solutions.
  • Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies.
  • May function as technical project leader on business projects.

Responsibilities :

Include the following. Other duties may be assigned by direct manager.

  • Responsible for identifying and resolving PC hardware and software related failures and issues.
  • Assist with user training on PC Applications.
  • Manage and update PC images to maintain current software levels.
  • Update install software updates to remote PCs via SCCM.
  • Manage mobile devices via Maas360 via strong understanding of mobile device management practices.
  • Responsible for the business printing / copying solutions including maintenance.
  • Request quotes and place order for PC equipment and peripherals.
  • Handles tasks for project installs and can help define project tasks and a tasks completion time.
  • Upgrades software components and installs OS upgrades as required.
  • Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required.
  • Manage conference room A / V technology, including Cisco video conferencing equipment.
  • Experience with Microsoft Office 365 a plus.
  • A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
  • Will need to be team oriented and have excellent verbal and written communication skills.

    • Responsibilities

    Responsibilities :

    Include the following. Other duties may be assigned by direct manager.

  • Responsible for identifying and resolving PC hardware and software related failures and issues.
  • Assist with user training on PC Applications.
  • Manage and update PC images to maintain current software levels.
  • Update install software updates to remote PCs via SCCM.
  • Manage mobile devices via Maas360 via strong understanding of mobile device management practices.
  • Responsible for the business printing / copying solutions including maintenance.
  • Request quotes and place order for PC equipment and peripherals.
  • Handles tasks for project installs and can help define project tasks and a tasks completion time.
  • Upgrades software components and installs OS upgrades as required.
  • Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required.
  • Manage conference room A / V technology, including Cisco video conferencing equipment.
  • Experience with Microsoft Office 365 a plus.
  • A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
  • Will need to be team oriented and have excellent verbal and written communication skills.

    • Qualifications

    Qualifications :

  • Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
  • Overall ability to work in fast paced environment being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics.
  • Develop a professional relationship with co-workers and end-users with a positive influence.
  • Have the discipline to follow established methodology while seeking ways to improve the process.
  • Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices.
  • This is a customer facing position. A strong customer service focus and the ability to interact at all levels within the organization is key.

    • Education :

  • I.T. Bachelor's degree preferred
  • Two years minimum with a College or University program certificate, or more than six years of related experience and / or training; or equivalent combination of education and experience with some formal training.
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    Desktop Technician • Lewisville, TX, United States

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