Housekeeper

901 Enterprise Way  .  Portsmouth, VA  23704  .  757-397-3411   Position Summary :

• Provide housekeeping and laundry services to residents while upholding the principles, service standards, philosophy and mission   Position Responsibilities – Service Clean Common areas and resident rooms according to scheduled or as directed by administrator Change bed lines according to schedule or as directed Manage flat linen, towel, and personal laundry according to schedule or as directed Remove and dispose of resident and facility trash as scheduled or as directed Assist with facility laundry and put away clothes as scheduled Deep clean common living rooms, dinning rooms, hallways, conference room, administrator office, and nursing station monthly Deep clean rooms monthly and when a resident moves out Clean up all urine, bowel movement, and blood in a timely manner Assist with maintenance issue Plunge or snake out clogged toilet Wash windows Change light bulbs Dust common living rooms and conference room weekly Stock rooms with supplies Maintain adequate supplies and order supplies when necessary Clean carpet when spills occur Respond to door alarms Answer business phones Gather newspaper each morning and distribute Participate in and attend all required in-services training sessions Communicate any staff or resident issues with the  administrator All other duties assigned Team Effort : Assist in ensuring compliance with State and Local Regulations Assist with resident turnover and other aspects of building maintenance Appropriately interact with resident, family member, and other guest Assist Activity Director by encouraging resident involvement in activity Assist all department with other duties as needed and / or assigned by administrator   Action : Respond to resident emergencies and act accordingly Communicate any resident concerns / issue to the appropriate person in a timely manner Practice safety in working around and with equipment, chemicals, tools, and utensils No horse playing or agitating resident Reputation : Maintain professional relationships with all employees  Maintain good hygiene and a professional appearance Success : Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded Maintain efficient and appropriate communication with residents, family members and guest Contribute to marketing efforts through appropriate interaction with prospective resident and guest   Job Title :           Housekeeper   Essential skills, experience and abilities : Ability to organize and manage multiple priorities Strong customer orientation to older adults Excellent interpersonal and communication skills Positive attitude, enthusiasm and energy Ability to read , write,  and comprehend Previous experience working in a senior living environment Nonessential skills and experience High school diploma or equivalent certificate Reporting to the position : No direct reports Dress Code :   Nursing Uniforms / Scrub type clothing Tennis, Nursing, or Croc type shoes need to be slip resistance.  No open toe shoes.  Shoes must be worn at all times during working hours.

Name tag Hair should be up out of the way No piecing that dangle.  No lip or eyebrow rings Physical Demands and Work Environment :

The employee will be exposed to blood and / or body fluids.  The employee may encounter traumatic situations, such as having to care for mentally ill resident and contact the deceased residents.  Employee will be scheduled based on operational needs (e.g., shift rotation, standby, on-call, ect) SLEEPING IS NOT PERMITTED DURING WORKING HOURS.   General Sign-Off :