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Bilingual Customer Engagement Specialist
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Bilingual Customer Engagement Specialist.
Key Responsibilities
Answer 40-60 inbound calls, addressing inquiries of varying complexity
Accurately capture member information and update systems with complete data
Investigate unresolved issues and collaborate with internal teams for solutions
Required Qualifications
High School Diploma or equivalent required
2+ years of experience in a healthcare customer service role
1+ year of experience in a high-volume call center
Fluency in Spanish required
Proficient computer skills, including Microsoft Word, Excel, and Outlook
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Engagement Specialist • Cedar Rapids, Iowa, United States
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