Manager, Customer Success

Manager, Customer Success

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to hire a Manager, Customer Success to be a part of our Innovation Practice team, within NIQ's Strategic Analytics & Insights (SA&I) business.

Innovation matters. With best-in-class research and predictive analytical tools, SA&I's Innovation Practice is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. In the Innovation Practice, you will work with industry leading marketers and see your work come to life. If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand in the SA&I Innovation Practice, you can.

Be curious. Be collaborative. Be forward thinking. Join the SA&I Innovation Practice and work with our clients as a consultant, a problem solver, and influence the future of their innovations.

Job Purpose

• Ownership of high-quality client deliverables
• Accountable for supporting the region in achieving and exceeding revenue targets through excellence in partnership with Innovation colleagues to meet client expectations and deliver quality deliverables
• Coach analysts on projects, guiding the development of quality analyses
• Support capacity planning activities, to ensure work is being done efficiently and in a timely manner

Responsibilities

When you join the SA&I Innovation Practice team, you're signing up for an experience that requires a collaborative mindset, flexibility, curiosity, creativity, and passion. As a Manager, Customer Success you will have the following responsibilities :

Qualifications

US Benefits

This role has a market-competitive salary with an anticipated base compensation of the following range : $76,500.00 - $104,000.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.