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Computer Support Associate I - Infrastructure
Computer Support Associate I - InfrastructureMindlance • Springfield, MO, US
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Computer Support Associate I - Infrastructure

Computer Support Associate I - Infrastructure

Mindlance • Springfield, MO, US
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Position Title

Infrastructure Engineer

Major Purpose

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs / monitors processes or operations that are reasonably stable and / or which often require choices between several options.

Job Description

  • To provide onsite deskside Tier 2 support performing the following duties

Job Duties

  • Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. Typical examples : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents / records : Typical examples : contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
  • Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations : Typical examples : understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.
  • Job Requirements

  • Knowledge of computing and networking concepts and fundamentals.
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered.
  • Education Requirements

  • Degree in an Information Technology discipline or equivalent experience.
  • High School or secondary diploma or equivalent.
  • Additional Information

  • Metatarsals are required on the first day.
  • Business casual dress code.

    EEO

    Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.

    J-18808-Ljbffr

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    Computer Support Associate • Springfield, MO, US

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