Job Description
Job Description
Front Desk Manager
Location : Englewood, Ohio
Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest?
We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.
Why You’ll Love It Here :
- Competitive Pay : $12–$15 per hour (flexible based on experience)
- Sign-On & Retention Bonuses :
$300 after 90 days
Additional $500 after 180 days$1,000 anniversary bonus after 1 year, increasing by $1,000 each year thereafter5 to 5.5-day workweek, including weekends and second shiftsReal growth opportunities – we promote from within!What You’ll Do :
Lead and manage front desk operations, ensuring seamless guest check-in and check-outHandle guest concerns and resolve issues quickly and professionallyCross-train and support other departments (housekeeping, breakfast, etc.) as neededMaintain strong cash handling procedures and front desk reportingGenerate sales leads and support block bookings for group stays and meetingsMonitor guest satisfaction through feedback and online reviewsWe’re Looking For Someone Who :
Has 6+ years of food industry experience (fast food or casual dining preferred)Is a quick problem-solver, calm under pressure, and always guest-focusedCan work weekends and second shifts reliablyIs comfortable using POS and hotel reservation systems (training provided)Perks & Benefits :
Paid vacation begins after one year, with a minimum of 5 daysPaid sick leave and holiday pay (at 1.5x for major holidays)Employee room discounts at participating properties