As Floor Captain, you’ll oversee daily floor operations, ensuring seamless service, exceptional guest experiences, and smooth coordination between the front and back of house. You’ll lead by example — guiding servers, anticipating guest needs, and maintaining the elevated standards that define Rosaluna.
Responsibilities
Supervise and support the floor team during service
Ensure all guests receive warm, attentive, and efficient service
Communicate effectively with the bar, kitchen, and management teams
Handle guest feedback and resolve issues promptly
Maintain floor standards — cleanliness, table setups, pacing, and service flow
Assist in training and onboarding new staff
Qualifications
2+ years of experience in upscale restaurant or bar service
Strong leadership, communication, and multitasking skills
Passion for hospitality and guest satisfaction
Availability for nights, weekends, and holidays
Captain • Miami, FL, US