Head of Creator Success

Job Description

Job Description

Role Overview

Thunkable is seeking a Head of Creator Success to lead our global Creator Success (CS) function and ensure that every creator—whether an educator, student, or enterprise partner—achieves success with Thunkable.

This is both a player-coach role and a key cross-functional leadership position. You’ll manage and develop the CS team, oversee customer programs across education and commercial segments, and drive measurable outcomes such as activation, retention, and expansion.

You will collaborate closely with Product, Engineering, Marketing, and Data leadership to refine customer experience, inform product strategy (especially around GenAI features), and ensure operational excellence in onboarding, support, and enablement.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a distributed Creator Success team focused on onboarding, support, product education, and partner enablement.
• Align Customer Success team initiatives with company-wide OKRs, ensuring that priorities, metrics, and initiatives directly support Thunkable’s strategic objectives and growth targets.
• Establish team goals and KPIs for activation, CSAT, first response time, and EDU client milestones; review progress weekly.
• Build repeatable processes, playbooks, professional development, curricula, and escalation paths that improve efficiency and partner outcomes.
• Participate in and present at internal leadership, cross-functional, and board meetings, representing customer insights, team performance, and strategic initiatives related to Creator Success.

Customer Success Strategy & Operations

Customer Engagement & Relationship Management

Cross-Functional Collaboration

Required Qualifications

Preferred Qualifications

Life at Thunkable

Thunkable is on a mission to democratize app development and empower everyone to build without writing a single line of code. Our platform enables anyone to build and publish iOS and Android apps for free.

Joining Thunkable means joining a team of passionate, entrepreneurial, and supportive people from diverse backgrounds united by shared values of Creativity, Openness, Transparency, Persistence, and Entrepreneurialism.

What You’ll Get :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.