Technical Support Engineer (TN)

Spectra Tech, Inc. is hiring for a Technical Support Engineer in Oak Ridge, TN.

Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics / troubleshooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

Job Description :

• Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment our team operates around the country to include configuration and change-control of equipment and documentation.
• Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
• Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
• Work with our inspection services team to document system performance and use the data for trend analysis, to properly plan for preventive maintenance, part replacement and, potentially, preventative intervention.
• Travel to customer sites to troubleshoot / repair, debug PLC or PC-based control programs, and test systems. May oversee the efforts of others or carry out the task yourself.
• Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues as efficiently and effectively as possible to ensure the provision of world-class customer service.
• Interface with customers by phone, email and in person.
• Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered in the most cost- and time-efficient manner possible.
• Ensure quality and safety are of the highest priority in day-to-day operations.
• Conduct work in accordance with Company's safe working practices and procedures and to established quality management procedures.

Essential Skills :

Non-Essential Skills (Preferred) :

Physical Demands :

J-18808-Ljbffr