Retirement (Wealth) Implementation Manager

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Profile Summary

Manage transition of Wealth (Retirement Defined Contribution) new business products and services and / or enhancement projects for existing clients to Voya through effective project management facilitation, execution, and service delivery.

Profile Description

• Project manage tasks and deliverables for complex takeovers, communicating all aspects of the process to interested parties; Includes upgrade projects for Voya's existing clients.
• Understand and facilitate success requirements
• Liaison between client, prior record-keepers, external parties, and internal departments, delivering a common client experience across Voya.
• Demonstrate extensive technical knowledge of multiple products and services to gather all policy provision requirements from customer; Proactively provide alternative solutions and considerations to meet unique customer needs.
• Facilitates the efficient exchange and integration of client data.
• Drives resolution for complex customer inquiries and issues.
• Provide a differentiated service experience as defined by the client including development of specialized processes as appropriate.
• Has the ability to carry a higher than standard workload as volumes warrant.
• Utilize internal databases and systems to manage and complete work tasks.
• Demonstrate understanding of dependencies, impact, and implications to foster a seamless end to end customer experience.
• Proactively anticipate customer needs by leveraging experience and knowledge of customer.
• Recommend process improvements and manage initiatives related to areas of expertise including providing support to new initiatives and products.
• Active participant in department and strategic initiatives
• Engage in the Sales and RFP process including preparation of material in prospective client presentations; May include organization and / or facilitation of onsite enrollment meetings.
• Can lead cross-departmental initiatives and drive outcomes.
• Works independently to solve issues and eliminate roadblocks.

Knowledge & Experience

Compensation Pay Disclosure : Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$97,160 - $152,880 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially, and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools, and resources with one goal in mind : To help you and your family be well and stay well.

What We Offer

Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.