IT Support Technician III
VirtualVocationsDorchester, Massachusetts, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an IT Support Technician III.
Key Responsibilities
Act as a technical leader in client-facing calls and coordinate efforts between department leaders
Ensure escalated tickets have a resolution plan and implement proactive solutions for complex service tickets
Manage project tasks, create project templates, and provide training to service team members and new employees
Required Qualifications
Minimum of 5+ years of experience in IT, focusing on help desk and customer support
Knowledge of common business technologies and cloud infrastructure components
Experience with internal systems and client-facing technology solutions
Ability to work remotely and maintain a dedicated home office environment with stable internet
Familiarity with various IT tools and platforms, including Meraki, AWS, and Microsoft 365
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It Support Technician • Dorchester, Massachusetts, United States
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