Staff UX Researcher Job at Patreon, Inc. in San Francisco

Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. We’re building a content and community platform where creators can engage directly with their fans and monetize their creativity, while maintaining full ownership over the work they make and the communities they create.

We’re leaders in the membership space with 250,000+ active creators and over $3.5 billion paid directly to creators on our platform. Our team is building tools to optimize the creator-to-fan relationship, including native video, enhanced podcasting features, improved creation tools, and new community experiences. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Staff UX Researcher to support our mission.

This role is based in San Francisco, CA or New York, NY and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

• Define and execute on the research roadmap.
• Design, conduct, and present research across key product areas within our creator and member product teams, using the appropriate methods such as surveys, concept testing, usability testing, and in‑depth interviews.
• Work with designers, product managers, and engineers to inform product direction based on research findings.
• Partner with data science to pair qualitative context with quantitative insights.
• Present research results and recommendations across the company. Cultivate and improve a culture of research throughout Patreon.

Skills and experience you possess

Projects you may work on

What you will have the chance to learn

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts :

Win Together | We grow as individuals. We win as a team.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we’ll consider your experience, leveling, location and other job‑related factors.

San Francisco Pay Range$158,000—$211,500 USD

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