General Manager

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What You’ll Do

As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product, while encouraging a positive work environment for all employees. You are at the heart of Kimpton’s values, teamwork, and performance.

• Develop, implement, monitor and participate in a comprehensive sales and marketing strategy that results in maximum occupancy and favorable average rates for the hotel.
• Work directly with the ownership group to strategize and implement projects that support business growth.
• Coordinate and assist with guest satisfaction and guest resolutions.
• Maintain cross-relationships with the restaurant and / or spa. Collaborate to promote the success of the entire Kimpton property.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
• Ensure timely and accurate completion of all period-end financial statements and reports; implement controls for proper handling and accounting of hotel receipts.
• Coordinate weekly forecasting and planning of operating staffing and cost expenditures to align with forecasted sales and costs.
• Review and approve all operating expenses.
• Perform other tasks as necessary to achieve the organization’s financial goals (e.g., networking, local industry events, community relations).
• Supervise and develop the performance of all operating departments including Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People & Culture.
• Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You Bring

Diversity make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each of our employees to understand, accept, and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

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Note : This description reflects the current job responsibilities and qualifications and may be subject to change. End-user notices about referrals or unrelated job postings have been removed to focus on the role.

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