Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone\'s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
This role oversees the community efficiently and profitably by fostering an environment of satisfaction and well-being among residents and associates, consistent with the company\'s and owners\' goals and objectives. Anton Arcade is a 148-unit Tax Credit community. LIHTC experience is required.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
- An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Relationships within the communities, including vendor partners and regulatory and social services partnerships, drive success and effectiveness for the Organization and the communities.
- An Authentic Attitude - Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
- An Approach that is Positive and Professional - Demonstrate active listening and understand that participation and support are integral to Avanath\'s success, ensuring residents and staff feel seen, heard and valued as challenges are resolved.
Qualifications
5-7 years of experience in the property management industry2+ years of experience as a community / property managerDemonstrated ability to diffuse and respond to resident concerns, avoiding escalationProven effective and efficient leadership experienceKnowledge of LIHTC and Tax Credit qualifications requiredStrong interpersonal, verbal and written communication skillsCapacity to interact effectively with senior executivesAbility to work well under time and other constraintsProfessional presentation and appearanceFamiliarity with Microsoft Office (Word, Excel, PowerPoint), internet and emailKey Accountabilities
Resident Relations + Customer Service - Ensure a positive experience for the entire resident life-cycle from move-in to move-outImplement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaintsAdvocate for residents by effectively communicating concerns to senior leadershipFunction as a resource center for residents on all things that affect community livingResponsible for all resident events and retention programsRefer residents to appropriate services and agencies that offer assistanceMaintain a secure confidential file for each residentUnderstand the current financial health of the assigned community by regularly reviewing the community budgetProduce financial growth or gains through marketing and leasing of units and additional revenue streamsManage and execute budgets, rent rolls, projections and occupancy goalsImplement a system to achieve 0% rent delinquencyPrepare and produce monthly reports and financials accurately and timelyWith Regional Manager, prepare Property Annual Operating BudgetPrepare and submit subsidy vouchers (when applicable)Oversee large capital projects and coordinate between departments (when applicable)Encourage high-performing team execution through feedback, training and developmentFoster collaboration and inclusivity, building trust and transparencyEnsure effective communication with residents, community, agencies, owners and team membersAssess employee performance and conduct performance reviewsRecognize high performance; address underperformance with clear expectationsRespond to team, maintenance, resident, security, or emergency concernsCreate and supervise staff schedules for operational efficiencyMaintain the community\'s curb appealAdherence to Property Management Rules, Regulations and Guidelines - Conduct business in accordance with company policies, Fair Housing, ADA, and all applicable lawsMeet compliance and eligibility requirements established by local, state and / or federal agenciesEnsure proper procedures are followed per handbooksAddress housing violations and liability concerns, seeking guidance from the Regional Manager as neededPhysical Demands & Working Conditions
Essential staff role with safety and business protocol requirementsFrequent sitting and walkingTravel within the region and to other offices / events by air, train, or carRepetitive use of computer, keyboard, mouse, and phonePossible elevated sites and uneven surfacesOccasional squatting, bending, twisting, pushing and pullingHow Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We offer :
Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous ImprovementComprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and moreGrowth opportunities and a focus on promoting from withinDevelopment through training platforms, classes and coachingDiversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. DEI is at the core of Avanath\'s operating and investment philosophy. Diversity, equity and inclusion are embraced across recruitment, compensation, development and promotions, and a work environment built on respect and inclusion
We value age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Our DEI initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment that encourages respect and collaboration, with :
Respectful communication and cooperationTeamwork and employee participationWork / life balance through flexible schedulesContributions to communities we serve to promote diversityCompensation
Compensation Range : $68,500 - $72,500 USD
#J-18808-Ljbffr