Receptionist-Mountaingate

Receptionist Position

The Receptionist is responsible for providing customer service to members and guests by greeting and directing them in person and on the telephone. The Receptionist is passionate about interacting with members to ensure a positive guest experience. Under the direction of management, the Receptionist assists in taking phone calls, answering questions, handling correspondence, and keeping the reception area clean.

Responsibilities include :

• Acknowledge, greet, and thank all members and guests
• Answer incoming calls, take messages, transfer calls, and make reservations as needed
• Maintains member roster and website by updating with additions, deletions, and changes
• Handles escalated member / guest service issues in a prompt and effective manner
• Train, schedule, direct and evaluate other receptionists if required
• Serve the needs of members and guests by helping with course information, directions, etc.
• Maintain an orderly reception area by organizing workspace and maintaining general supplies
• Assist other departments by performing administrative tasks
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Qualifications :

Ability to operate computer, fax machine, copy machine

To perform this job successfully, an individual should have an even demeanor, be outgoing, friendly, and proactive

Education :

High school diploma and 2 years of related experience in customer service, hospitality or equivalent combination of education and experience.

Skills / Abilities / Personal Characteristics :

Multitasking

Flexibility

Verbal and Written Communication

Basic Math

Customer Service

Teamwork

Friendliness

Energy Level

Efficiency

Listening

Working Conditions :

Days and hours of work vary by schedule and business needs.

Evening, weekend, and holiday work will be required.

While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis.