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Project Manager / deputy Project Manager

Project Manager / deputy Project Manager

The Concourse Group LLCEmmitsburg, MD, US
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Job Description

Job Description

Salary :

Project Manager / Deputy Project Manager

Adult Education and Training Program Focus Government Client

SUMMARY :

The Concourse Group is seeking to fill two full-time positions as a Project Manager (PM) and a Deputy Project Manager (DPM) to work on-site in a Federal Government Environment for an Education and Training-based program. Both positions will be required to be on site in Emmittsburg, Maryland Monday-Friday from 8 : 00am-4 : 30pm.

PROJECT MANAGER :

The PM will have a minimum of 5 years experience in project management or a related field.

The Project Manager will be responsible for oversight and direction of a team of 7 people including the Deputy Project Manager and 6 customer service / administrative assistants. The PM will be the direct point of contact for the clients program manager and all key stakeholders and will be directly responsible for team performance and all reporting. The PM will also be responsible for providing support for the oversight and management of Government Databases and other Specialized Software such as student portals and program / project management systems. The PM will participate in regularly established planning and status calls with client leadership / stakeholders and will be able to communicate issues, recommended resolutions, status and actions, and other key information points concisely. The PM will have excellent verbal and written communication skills. The PM will also have experience training and supporting new staff, resolving conflicts, providing performance feedback and redirection, and will have excellent decision-making skills that drive outcomes and measurable success.

POTENTIAL PM RESPONSIBILITIES :

  • This is a client-facing position : Direct interactions with clients, both verbally and in writing, are required.
  • Supporting the clients by interpreting their vision, creating a process to execute their vision, and coordinating with a team to make sure that a scope of work is defined and client expectations are elevated.
  • Planning and execution of a kickoff meeting, establishment of regular cadence calls, and supporting the development of a phase-in plan.
  • The development and preparation of communication plans, status and stakeholder reporting, briefings, and other written deliverables.
  • Project management of communications plans, reporting, and deliverables, including weekly, monthly and yearly reports, meeting minutes, meeting scheduling, action tracking, milestone setting, and other project management actions.
  • Development and execution of a QA / QC and risk mitigation plan.
  • Oversight and monitoring of a team of 7 persons working in the areas of database and portal action execution, customer service response via phone, written inquiry, and portal submissions.
  • Review of deliverables executed by the DPM.
  • Managing task schedules, including development and implementation of the schedule, and communicating with both clients and the team to ensure that all deadlines are met.
  • Managing small team execution in support of the project and client within a larger team environment.

DEPUTY PROJECT MANAGER :

The DPM will have a minimum of 3 years experience in project management or a related field.

The Deputy Project Manager will directly support the PM with daily tasks, oversight and monitoring of the day-to-day execution of 6 customer service / administrative assistants. The DPM will also be responsible for providing Tier II support for the oversight and management of Government Databases and other Specialized Software such as student portals and program / project management systems. The DPM will also track all Standard Operating Procedures (SOPs) and best-practices to support annual updates to the client SOP for all actions executed within the program. They will have a strong ability to adapt to new systems, quickly learn and understand the functionality and processes for using the systems and be able to conduct general Beta Testing on systems to identify issues with end-user usability and accessibility. The DPM will support the PM by aggregating data on system user metrics, customer service performance and will serve as the alternate PM when the PM is unavailable.

POTENTIAL DPM RESPONSIBILITIES :

  • This is a client-facing position : Direct interactions with clients both orally and in writing are required.
  • Supporting a team of 6 customer service / administrative assistants working in the areas of database and portal action execution, customer service response via phone, written inquiry and portal submissions with day-to-day direction, oversight, performance monitoring, training and phase-in support.
  • Action tracking, process tracking and identification and planning for annual updates to the client programmatic SOP. This may also involve creating user guides and best practice documents.
  • Executing changes, data entry auditing and other day to day required actions within multiple government databases / system portals.
  • Project management of communications plans and deliverables including meeting minutes, meeting scheduling, action tracking, milestone setting, and other project management actions.
  • Implementation and monitoring of the project QA / QC and Communications Plans.
  • Review of deliverables executed by the support staff.
  • Managing small team execution in support of the project and client within a larger team environment.
  • SKILLS AND ABILITIES FOR BOTH POSITIONS :

  • Ability to assemble, communicate, and present information clearlyboth orally in platforms such as MS Teams and in written formats such as MS Word, MS PowerPoint, MS Excel, and Adobe suite tools.
  • Proficiency in utilizing a project management approach to support the design, development, and deployment of both internal and external client communication plans.
  • Requires the ability to understand customer problems, quickly learn new tools and technologies, and work both independently and as part of a team.
  • Ability to multi-task and keep action and performance data organized.
  • Possess a strong combination of analytical skills, critical thinking, intellectual curiosity, and reporting acumen.
  • Ability to interpret client requests then enthusiastically and creatively constructs and produces deliverables to exceed their expectations.
  • Strong verbal, written, and interpersonal communication skills for maintaining client and consultant relationships
  • Ability to solve problems using a detailed and well-ordered approach.
  • Ability to work effectively with a cross-functional team to produce timely work products.
  • Can work without direct supervision and independently with broad guidelines.
  • Requires acritical eye for detail to ensure quality service, results, and client deliverables. Must be attentive to detail, maintain standards and actively check for errors before conveying final work product.
  • Possess a client-first acumen that supports exceptional results
  • Must demonstrate a commitment and history of being timely and meeting deadlines
  • EDUCATION AND EXPERIENCE :

  • Bachelor's degree in communications or a business-related major
  • Federal or Federal Contracting experience highly preferred
  • PMP or other Project Management Certification preferred
  • Small team management / leadership
  • Experience with education, credentialing, or career development programs for professionals a
  • Able to work closely and effectively communicate in a small team and broadly with client representatives and company leadership.
  • Ability to efficiently multitask and deliver on client requests in a timely fashion
  • Self-directed with the ability to thrive in a detail oriented fast paced environment
  • Detail-oriented, yet able to move forward efficiently in the face of unanswered questions
  • OTHER :

  • Must be organized, positive, proactive, and results-oriented
  • S. citizenship is required.
  • Must be able to pass and obtain a public trust background
  • Must live locally to the Emmitsburg, Maryland region
  • An Interest in emergency preparedness and response is a plus
  • ABOUT CONCOURSE :

    We exist to provide the best possible programmatic and project management consulting support to inspire and empower our clients to achieve their important missions. A small business founded in 2001, The Concourse Group (Concourse) is an accomplished consulting firm committed to improving government project efficiency and budgetary goals with a focus on Making the Complex Simple . Concourse values client-focused service, innovation, and a drive to improve outcomes and results. Our clients are DOD and other federal agencies, state, and local governments; universities and colleges; and housing authorities who are driven, in the face of declining budgets, to recapitalize their assets and effectively manage their resources to optimize mission-critical programs and projects.

    This position is eligible for the comprehensive Concourse benefits package.

    Healthcare Insurance Benefit | Health, Dental, and Vision benefits. Company-paid employee premiums.

    Life Insurance | Company-paid benefit.

    Long-Term Disability Insurance | Company-paid benefit.

    Short-Term Disability Insurance | Employee-paid premium.

    Health Savings Account | Pre-tax employee contribution.

    401K | Pre-tax employee contribution and Concourse matches up to 4% of the employee contribution.

    Paid Time-Off (PTO) Benefit | 15 PTO days per year.

    Paid Holidays | Eleven (11) paid federal holidays.

    Equal Opportunity Employer

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