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Client Care Specialist

Client Care Specialist

Michigan Auto LawFarmington Hills, MI, US
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Job Description

Job Description

Michigan Auto Law, Michigan’s premier plaintiff’s personal injury auto law firm, is looking for a client care specialist to join the firm’s top-producing team. We are willing to train the right person who is eager to learn, reliable, and takes pride in their work.

We Offer :

  • Competitive salary based upon experience
  • A supportive and collaborative team environment
  • Health insurance
  • 401(k)
  • Opportunities for professional development and career growth
  • Paid time off and holidays

Compensation : $20 hourly

Responsibilities :

  • Client Communication : Make regular phone calls to clients to check in, gather updates, and answer questions about their case
  • Documentation : Accurately record client updates in case management software and maintain organized communication logs
  • Problem Solving : Identify and escalate issues to attorneys when needed while ensuring clients always feel supported
  • Attorney Support : Work closely with two experienced attorneys to ensure client concerns are addressed promptly and cases move forward smoothly

    • Qualifications :

  • Empathy and patience in dealing with clients who may be under stress
  • Excellent communication, organizational, and time management skills
  • Proficient in case management software, Microsoft Office Suite, and document management systems
  • Detail-oriented, proactive, and capable of working independently or as part of a team
  • No legal experience required

    • About Company

    Michigan Auto Law is a law firm unlike any other in the state.

    For more than 50 years, our team — including over 20 personal lawyers and a large team of paralegals and support staff — has devoted itself to helping people who have been injured in car, truck, and motorcycle crashes.

    Due to our focus and experience, Michigan Auto Law attorneys consistently secure top-reported verdicts and settlements in the state.

    Visit www.michiganautolaw.com for more information before applying.

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    Client Care Specialist • Farmington Hills, MI, US

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