Director of Client Success

A company is looking for a Director of Client Success to lead the team focused on client retention and satisfaction.

Key Responsibilities

Lead, mentor, and grow the Client Success Management teams

Build and execute a strategy for client retention, satisfaction, and account expansion

Create scalable playbooks and systems to support company growth

Required Qualifications

10+ years in Client Success, Account Management, or related roles, with at least 3 years in a leadership position

Proven track record in driving client retention and satisfaction in a high-growth SaaS or PropTech company

Deep understanding of customer health metrics and lifecycle management

Experience with Salesforce or other CRM systems

Bachelor's degree in Business, Marketing, or a related field preferred