Market Operations Manager - ABA Services

Market Operations Manager Location :

• Boise, ID Schedule : Full-Time, Exempt Compensation & Perks Competitive annual salary, commensurate with experience Comprehensive benefits package including medical, dental, and vision coverage for employees averaging 30+ hours per week 401(k) with 4% company match (fully vested after one year) Paid Time Off and Paid Holidays Monthly performance bonuses Opportunities for rapid career growth within a growing organization Frequent social events and team lunches Bonusly – get recognized and give recognition in our feel-good reward platform About the Role At Accel Therapies, we specialize in Applied Behavior Analysis (ABA) and other therapies that help children with autism and developmental needs thrive.
• We take pride in providing exceptional, evidence-based care within a positive, family-centered environment.
• As a Market Operations Manager, you’ll serve as the operational leader for your entire market—overseeing the day-to-day operations across our center-based, school-based, and in-home therapy programs.
• You’ll ensure smooth execution of administrative and clinical operations, foster an engaging and supportive team culture, and help deliver outstanding experiences for clients and families.
• You’ll work closely with the Regional Operations Manager and Center Directors to align strategy, drive quality and efficiency, and support continued growth in your market.
• As your market grows, you will also oversee an Associate Operations Manager (AOM) who will help you manage scheduling, culture building, staff support, and environmental excellence across the region.
• What You’ll Do Administrative & Market Operations Oversee daily operations across center, school, and home service lines to ensure seamless execution and exceptional client and teammate experiences.
• Manage market schedules, budgets, and resources efficiently.
• Support marketing and outreach efforts through community events and partnerships.
• Lead client pipeline process, supporting families from FBA scheduling through start date.
• Ensure centers are consistently set-up to uphold safety, quality, and brand standards.
• Staff Leadership & Culture Lead, coach, and develop staff to drive engagement, accountability, and culture.
• Support BT training + onboarding to provide a great experience and ensure operational excellence.
• Celebrate team wins and build a positive, inclusive market culture by hosting teambuilding events, coordinating team meals, and being a hype leader!
• Provide ongoing coaching and performance feedback to develop your team.
• Supervise the Associate Operations Manager as the market matures, delegating scheduling and culture initiatives.
• Support critical conversations, deliver difficult feedback, and help the team by adhering to performance management expectations and processes.  Compliance & Quality Assurance Ensure full compliance with all licensing, safety, and regulatory requirements.
• Conduct periodic audits and implement improvements to maintain operational excellence.
• Promote adherence to company policies and client safety protocols.
• Partner with clinical leadership to maintain the highest standards of care.
• Conduct caregiver attendance conversations to improve client utilization and support the overall growth and performance of the center.
• Communication & Collaboration Serve as the market liaison among center staff, families, and leadership.
• Co-lead staff meetings, team huddles and share key updates.
• Act as the primary operational contact for school-based partners and local stakeholders.
• Represent Accel at community and networking events to strengthen relationships and awareness.
• Who We’re Looking For Bachelor’s degree in Business, Healthcare Administration, Education, or related field (strongly preferred) 2+ years of management experience in an ABA or related healthcare setting; multi-site experience preferred Excellent leadership, communication, and operational management skills Comfortable managing a fast-paced, multi-location environment Bilingual in Spanish a plus Why Join Accel Therapies?
• At Accel Therapies, we believe in empowering both our clients and our team members.
• You’ll be part of a supportive, collaborative, and mission-driven culture that values your ideas and celebrates your impact.
• If you’re a motivated operational leader who thrives on driving market excellence, streamlining processes, and delivering exceptional experiences, we’d love to meet you.

Apply today and help us make a meaningful difference for families in your community. #AT5 Powered by JazzHR