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Customer Service Associate - Customer Service Center - Frankfort, KY
Customer Service Associate - Customer Service Center - Frankfort, KYWesBanco Bank Inc. • Uniontown, OH, United States
Customer Service Associate - Customer Service Center - Frankfort, KY

Customer Service Associate - Customer Service Center - Frankfort, KY

WesBanco Bank Inc. • Uniontown, OH, United States
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Customer Service Associate - Customer Service Center

#42-8416

Multiple Locations

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Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Lexington

Work Hours per Week

40

Requirements

High school diploma or GED required.

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.

Previous contact center experience preferred.

Previous sales experience preferred.

Job Description

This position works an alternate schedule

Schedule is 8am to 7pm, Friday through Monday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

SUMMARY :

The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels.

Customer Service Skills

  • Willingness to provide a level of service, which will clearly differentiate us from our competitors.
  • Able to build and retain customer relationships against competition.
  • Accepts ownership of the customer request and follows it through to resolution.
  • Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.
  • Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

Interpersonal Skills

  • Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
  • Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette.
  • Ability to work under pressure.
  • Ability to be collaborative with co-workers and employees. Team player with a positive outlook.
  • Ability to maintain confidentiality.

    • Technical Requirements

  • Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.
  • Ability to type with speed and accuracy.
  • Able to operate standard office equipment, including phones, computer and peripherals.

    • Other Requirements

  • Strong organizational and prioritizing skills.
  • Strong time management skills.
  • Able to multi-task in a fast-paced environment.
  • Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.
  • Ability to work outside of normal banking hours.
  • Ability to work independently.

    • Physical Demands

    This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Full-Time / Part-Time

    Full-time

    Area of Interest

    Customer Experience

    All Locations

    Uniontown

    Ohio

    United States

    Ann Arbor

    Michigan

    United States

    Bowie

    Maryland

    United States

    Chattanooga

    Tennessee

    United States

    Cincinnati

    Ohio

    United States

    Independence

    Ohio

    United States

    Columbus

    Ohio

    United States

    Defiance

    Ohio

    United States

    Fairmont

    West Virginia

    United States

    Findlay

    Ohio

    United States

    Fort Wayne

    Indiana

    United States

    Frankfort

    Kentucky

    United States

    Huntington

    West Virginia

    United States

    Indianapolis

    Indiana

    United States

    Ironton

    Ohio

    United States

    New Albany

    Indiana

    United States

    Franklin

    Tennessee

    United States

    Parkersburg

    West Virginia

    United States

    Pittsburgh

    Pennsylvania

    United States

    Toledo

    Ohio

    United States

    Wheeling

    West Virginia

    United States

    Youngstown

    Ohio

    United States

    Knoxville

    Tennessee

    United States

    Show more

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