ARDEX Academy - Technical Service Consultant, Center Township, PA

Job Description

Job Description

ARDEX Academy - Technical Service Consultant, Center Township, PA

ARDEX Americas (www.ardexamericas.com) is a global leader in high-performance building solutions. Known for exceptional quality and forward-thinking products, we combine industry expertise with a collaborative culture—where stability meets growth, ambition is encouraged, and potential is realized.

We are immediately hiring a TECHNICAL SERVICE CONSULTANT with deep knowledge of tile and stone installation products and systems, or flooring installation products and systems. This is a hands-on, high-impact role where you'll provide expert product guidance and training to ARDEX customers, distributors, and our internal sales teams. From delivering classroom seminars, field training, job-site support and technical problem-solving, you'll be a trusted source of knowledge and solutions for our premium product systems.

The successful candidate will have a strong combination of industry expertise, together with being an engaging presenter and trainer.

This is a full-time position (Monday - Friday), located at our ARDEX Corporate offices and Academy Training Center (400 ARDEX Park Drive, PA 15001), 20 minutes North of Pittsburgh International Airport.

What you will do :

• Deliver in-depth seminar training (both classroom and hands-on) on all ARDEX product lines at our facilities and customer / distributor sites.
• Support field job starts and provide technical site assistance as needed.
• Conduct product knowledge sessions (PK trainings) and engage with walk-in customers at distributor counters.
• Respond to customer inquiries and support calls with professionalism and technical expertise.
• Evaluate Job Site Reports and collaborate with Sales Professionals to provide clear recommendations.
• Maintain and update calendars to track technical activities and commitments.
• Assist in preparing and hosting seminar logistics, including setup, material prep, and evening events.
• Train new Sales Professionals on ARDEX product systems and technical best practices.
• Support marketing, product testing, and communication efforts, including proofreading technical content and developing training materials.
• At least two (2) years of hands-on tiling installation experience, or flooring installation experience
• Mechanical aptitude and confidence using hand and power tools
• Strong, professional and effective presentation skills - confidence speaking in front of groups and building PowerPoint decks.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Teams is essential.
• Strong organizational skills, attention to detail, and a proactive, customer-focused mindset.
• Excellent verbal and written communication, follow-through, and problem-solving abilities.
• Ability to work independently in a fast-paced environment, as well as collaboratively with others.
• Forklift certification is a plus
• Willingness to travel including by air with occasional overnights
• Must have a valid driver's license
• Flexibility to occasionally work overtime or weekends as needed
• Must be able to lift up to 70lbs pounds, stand, sit, and walk for extended periods of time, with kneeling and bending.
• Possess a service-excellence mindset and exemplify ARDEX Values - Build Belonging, Fuel Passion, Drive Innovation, Embody Integrity, Embrace Responsibility.

Education

Benefits :

Be part of the team that’s Building Tomorrow at www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Be part of the team that’s Building Tomorrow at www.ardexamericas.com