Job Description
Job Description
About the Role
SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You’ll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success.
You’ll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect’s workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience selling SaaS or workplace technology into complex enterprise environments.
Key Responsibilities
Enterprise Account Management
- Manage assigned enterprise accounts based in North America region
- Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
- Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
- Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
- Host and support launch activities and renewal events for key enterprise tenants
- Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
- Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Landlords & Base Building Systems
Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.Transition landlords to CRE Portfolio Managers after agreement executionStrategic Relationships & Ecosystem Engagement
Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functionsRepresent SwiftConnect at customer-facing events and industry engagementsCultivate customer advocates / champions who can provide references, case studies, and support expansion efforts.Customer Interaction & Events
Conduct 6–8 high-quality meetings per week with enterprise customers, and partnersHost and participate in tenant events and deployment kickoffs to drive engagement and satisfactionGather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.Pipeline Management & Internal Coordination
Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.Qualifications
5+ years of experience in enterprise account management, customer success, or partnershipsExcellent communication and relationship-building skills.Ability to manage multiple stakeholders and prioritize competing demands.Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.Comfortable hosting events and client-facing engagements.Highly organized, strategic thinker with a proactive mindset.This role also includes an On-Target Earnings (OTE) component.
Final compensation may vary based on the candidate’s skills, experience, and geographic location.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.