Benefits Operations Program Manager - HR Operations - AMS

Benefits Operations Program Manager - HR Operations - AMS

3 days ago Be among the first 25 applicants

About the Team :

The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Program Manager at ByteDance, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.

Responsibilities

• Serve as the owner of the US and Canada LOA Operation processes and employee experience, manage leave and disability related programs (STD, LTD, VDI, WA PFML, etc.), and policies.
• Manage the end to end LOA program operations and employee experience. Serve as Project Manager for LOA program changes and ensure timely and high-quality implementation. Create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for the current / updated benefits.
• Build, streamline, and implement systems, processes, and tools, and continuously improve operational efficiency and employee experience. Continuously evaluate and improve existing programs, and deliver short-term and long-term solutions.
• Ensure LOA data accuracy across platforms (HRIS, Benefits Admin system, and other vendor platforms).
• Build an effective audit mechanism, identify the root cause of the issue and deliver the solutions.
• Ensure compliance with applicable federal, state and local laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) and company policies.
• Manage vendors to perform based on the company requirements and the SLA.
• Build a strong partnership with vendors and an effective collaboration mechanism to ensure quick response and deliver results that align with the company standard.
• Build a data track and analysis platform to track program performance, and provide data insights to HR leadership to support decision making. Develop, generate, and present reports for analysis and trending; offer insights and recommendations. Work with key stakeholders to improve processes and procedures.
• Serve as Leave and Disability Subject Matter Expert (SME). Partner closely with vendors, HRBPs and Business, Employee Relations, and Legal to resolve issues regarding complex leave and disability cases, manage escalated cases and provide proactive solutions to business.

Qualifications

Minimum Qualifications :

Preferred Qualifications :

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https : / / tinyurl.com / RA-request

Job Information

The base salary range for this position in the selected city is $107008 - $209380 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment :

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