Key Account Manager

Key Account Manager

The Key Account Manager (KAM) is a strategic, high-impact sales and relationship management professional responsible for driving revenue growth and sustaining profitability across the company's most significant existing and prospective accounts. This role demands a deep commitment to Value Selling, requiring the KAM to expertly articulate the tangible and intangible benefits of our product lines, services, and continuous improvement initiatives. Success hinges on coordinating global account activities, fostering executive-level relationships, and serving as the primary commercial and strategic link between our key customers and our internal Business Units (BUs) and technical resources.

Essential Duties and Responsibilities

I. Strategic Account Management & Sales

Manage Key Accounts : Develop and execute comprehensive strategic plans for all assigned key and major accounts to meet and exceed annual sales targets (bookings and shipments).

Value Selling : Educate customers on the full product portfolio and successfully negotiate pricing and commercial terms that maximize company profitability while adhering to established margin, exposure, and liability limits.

Relationship Building : Cultivate strong, multi-level relationships (from technical staff to executive leadership) across all relevant customer functions.

Compliance : Maintain ethical conduct and high integrity in all business dealings, consistent with company values.

II. Cross-Functional Coordination & Project Oversight

Project Management : Monitor the commercial progress of key customer projects, ensuring timely communication and necessary action between customers and relevant internal functional teams (e.g., Engineering, Quality, Delivery).

Internal Alignment : Coordinate technical, business, and sales meetings (in-person, web, or video conference) and provide direct input to Business Units regarding competitive intelligence, market trends, and customer needs.

Global Monitoring : Oversee and coordinate the global interaction and strategic alignment between assigned key accounts and the company, both within and outside the established territory.

Issue Resolution : Act as the primary escalation point to coordinate and resolve all key customer issues related to Quality, Delivery, and outstanding commercial quotes.

III. Reporting and Administration

CRM Management : Establish, maintain, and ensure the accuracy and currency of all customer files, contacts, and activity data within the Customer Relationship Management (CRM) system.

Reporting and Forecasting : Generate accurate monthly sales activity reports, trip summaries, and detailed forecasts of bookings, shipments, and new business opportunities (NBOs) by customer and product line.

Business Development : Actively identify, pursue, and follow up on new business leads and opportunities within the territory.

Health and Safety : Fully comply with all internal and external health and safety policies and procedures.

Qualifications and Experience

Education

Required : Bachelor's degree (B.A. or B.S.) in a technical or scientific field (e.g., Engineering, Physics, or Chemistry) or a Business field combined with technical experience.

Preferred : Advanced degree or equivalent technical certification.

Professional Experience

Required : Minimum of eight (8) years of progressive field / technical sales experience, specifically managing key or major accounts.

Demonstrated experience in Value Selling (selling solution benefits over features) and managing complex, multi-year sales cycles.

Skills and Abilities

Exceptional written and verbal communication skills, negotiation, and presentation abilities.

Proven ability to manage cross-functional projects and teams without direct reporting authority.

Proficiency with CRM software and Microsoft Office Suite.

Willingness and ability to travel domestically and internationally as required to support strategic accounts.

IDEX is an equal opportunity employer. We value diversity and encourage all qualified candidates, including minorities, females, protected veterans, and individuals with disabilities, to apply.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $83,800.00 - $125,800.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include : Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page.

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.