Customer Support Team LeadVirtualVocations • Raleigh, North Carolina, United States
Customer Support Team Lead
VirtualVocations • Raleigh, North Carolina, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Team Lead.
Key Responsibilities
Monitor agent performance and maintain quality assurance scores above 90%
Provide coaching based on feedback, metrics, and observations, while handling escalated customer issues
Maintain coaching logs, delegate tasks, and lead team-building activities
Required Qualifications
Over 2 years of coaching experience in a customer service environment
Over 2 years of management experience overseeing a customer service team
Over 2 years of customer service experience in a customer-facing role
Experience in setting and achieving SMART goals
Strong product and process knowledge to effectively train and guide agents
serp_jobs.job_alerts.create_a_job
Lead Customer Support • Raleigh, North Carolina, United States
Job_description.internal_linking.related_jobs A company is looking for a Customer Support Lead to enhance customer experience through support team efforts.Key Responsibilities Mentor and coach support agents to ensure efficient handling of c...serp_jobs.internal_linking.show_more A company is looking for a Team Lead, Software Development.Key Responsibilities Lead a small team of developers, providing coaching and support Collaborate with product, design, and QA to plan a...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Agent.Key Responsibilities Answer incoming emails, live chats, and phone calls Resolve product or service issues by clarifying customer needs and prov...serp_jobs.internal_linking.show_more 
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Customer Success Manager will be responsible for managing key ...serp_jobs.internal_linking.show_more
Category / Area of Expertise : Retail Operations.Address : USA-NC-Garner-217 Timber Drive West.Store Code : Store 00561 Front End (7212312).
Food Lion has been providing an easy, fresh and affordable sho...serp_jobs.internal_linking.show_more
Make a difference - for us and for your future.This position is primarily responsible for leading a team of Account Managers / Client Advocates / Account Executives (CL / EB / PL) including planning, coord...serp_jobs.internal_linking.show_more
Provide leadership and guidance to team members to achieve performance targets.Monitor and evaluate team performance, providing regular feedback and coaching.
Collaborate with other departments to e...serp_jobs.internal_linking.show_more
Location : Durham, North Carolina US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policie...serp_jobs.internal_linking.show_more Manager, Customer Centricity - Business Cards & Payments (Remote).Key Responsibilities Partner with teams across BC&P to deliver on strategic roadmaps and ensure timely project execution Drive i...serp_jobs.internal_linking.show_more A company is looking for a Team Lead Operations (Remote) - Neurology.Key Responsibilities Assist staff with daily operational problems or backlog Identify trends with department / payor and resolv...serp_jobs.internal_linking.show_more 
New Business and More High-Mile Lanes Secured! 2025 & 2026 Model Trucks Arriving Daily! .It's a Great Time to Find Your Lane at Navajo Express!.
No local or Florida positions currently available •.Ne...serp_jobs.internal_linking.show_more A company is looking for a Java Technical Lead to drive complex system integrations and mentor development teams.Key Responsibilities Lead the technical design and implementation of enterprise-sc...serp_jobs.internal_linking.show_more A company is looking for a Team Lead, Consulting.Key Responsibilities Create and execute the commercial plan for assigned book of business, managing team P&L Recruit, manage, and motivate a team...serp_jobs.internal_linking.show_more A company is looking for an Inbound Customer Support Specialist II to provide customer assistance through inbound calls.Key Responsibilities Answer inbound calls from customers and provide helpfu...serp_jobs.internal_linking.show_more A company is looking for a Service Desk Team Leader I.Key Responsibilities Create a cohesive team environment through consistent management Coach and counsel direct reports, including performanc...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Manager to lead a technical support team for IBM B2B Integrator.Key Responsibilities Manage a technical support team to provide best-in-class support f...serp_jobs.internal_linking.show_more A company is looking for an Associate Customer Support Specialist to provide technical support and product knowledge to customers.
Key Responsibilities Serve as the primary point of contact for ba...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Engineer (Remote).Key Responsibilities Support customers via phone, email, and Zoom, managing the resolution process end-to-end Diagnose and resolve i...serp_jobs.internal_linking.show_more
Customer Support Lead
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Software Development Team Lead
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Agent
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Support Customer Success Manager
Qualys • Raleigh, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
PT Customer Lead
Food Lion • Garner, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Commercial Lines Team Lead - Raleigh or Pittsburgh
First National Bank of Pennsylvania • Raleigh, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead
Topgolf • Durham, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead
Rack Room Shoes • Durham, NC, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Centricity Lead
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead Operations
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
CDL A Drivers : '25-'26 Trucks Rolling Out - Top Miles w / Reefer Freight
Navajo Express, Inc • Four Oaks, NC, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Java Technical Lead
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Consulting Team Lead
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Inbound Customer Support Specialist
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Desk Team Leader
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Support Manager
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Engineer
VirtualVocations • Raleigh, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted