Customer Support AgentVirtualVocations • Raleigh, North Carolina, United States
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Customer Support Agent
VirtualVocations • Raleigh, North Carolina, United States
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A company is looking for a Customer Support Agent.
Key Responsibilities
Answer incoming emails, live chats, and phone calls
Resolve product or service issues by clarifying customer needs and providing solutions
Maintain updated knowledge of all company products and services to educate customers effectively
Required Qualifications
Previous experience in EDtech, SIS, or technical integrations (SFTP, API, etc)
Prior experience in customer support or customer success with ticketing systems (Zendesk preferred)
Proactive, self-motivated, and positive attitude
Ability to work a flexible schedule, including early mornings, evenings, and weekends
Quick learner with a desire to thrive in a dynamic startup environment
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Customer Support Agent • Raleigh, North Carolina, United States
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