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Field Service Technician
Modern Process Equipment CorporationChicago, IL, United Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionTravel to customer locations to perform equipment installations, commissioning, and preventive maintenance Provide hands-on training to customers on the operation and maintenance of MPE equipment Diagnose and troubleshoot mechanical, electrical, and system issues, offering prompt resolutions Communicate effectively with customers, promoting professional and collaborative information exchange Maintain accurate and timely documentation, including service trip reports and scheduling details Dynamic work environment with new daily challenges and customer interactions Access to premium coffee samples from visits to world-class coffee companies Opportunities for continuous learning and professional growth Curious problem-solver who thrives on understanding and fixing complex systems Tech-savvy professional with knowledge of mechanical and electrical systems Lifelong learner eager to gain new skills and grow in a technical career Detail-oriented team player with strong communication skills and customer-first mindset High school diploma or equivalent (additional technical training is a plus) Valid driver's license Experience with processing equipment, preferably in food processing industry Flexibility to work variable schedules, including evenings and weekends as needed Strong problem-solving skills for troubleshooting equipment / process issues on-site Willingness and ability to travel domestically, with limited travel to Canada and Mexico Comprehensive health insurance Holiday pay Referral bonuses 401(k) retirement savings opportunities Continuing education and professional development opportunities Company engagement in community charitable contributions
Field Service Technician
About MPE
MPE is a global leader in engineering and manufacturing precision equipment for the coffee and food processing industries. Renowned for our innovation and dedication to excellence, we work with top-tier clients like Starbucks, Hershey's, Mondelez, and Nestle Purina. Our close-knit team is committed to delivering exceptional customer service and fostering a collaborative, supportive work environment.
Role Overview
Our Field Service Technicians are electro-mechanical experts who provide essential technical support to customers through installations, troubleshooting, and preventive maintenance. Representing MPE on the front lines, they are customer-focused professionals who prioritize safety and service excellence.
Travel Requirements :
- Approximately 65% travel across the U.S.
- Time at home when not on assignment
- Candidates should reside near a major airport (Chicagoland area preferred)
Primary Responsibilities
What Sets This Role Apart
Ideal Candidate Profile
Requirements
Benefits Package
Company Culture
We promote a dynamic, supportive environment focused on teamwork and professional growth. Our commitment to excellence extends beyond our products to our people, fostering a workplace where innovation and collaboration thrive.
If you're a hands-on problem-solver with a passion for technology and customer service, we'd love to hear from you. Join MPE as a Field Service Technician and help us deliver industry-leading solutions to customers.
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Field Service Technician • Chicago, IL, United States
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