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Technical Sales Rep
Technical Sales RepDss Cat • Gillette, WY, US
Technical Sales Rep

Technical Sales Rep

Dss Cat • Gillette, WY, US
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Position Overview

Demonstrates leadership, integrity, teamwork, quality, and urgency to achieve customer satisfaction, market dominance, and profitability.

Key Responsibilities

  • Conduct regular calls (weekly, monthly, quarterly) and respond to 24 / 7 emergency customer calls.
  • Participate in quoting parts and service, owning the quote process, presentation, and follow-up.
  • Travel overnight during the week as required.
  • Monitor and direct customer parts & service delivery, cost reduction, lead-time, and quality improvement projects.
  • Facilitate component management and service exchange programs with parts personnel.
  • Expand aftermarket product offerings such as Wire Rope, G.E.T., etc.
  • Advise machine owners on operating costs for Caterpillar and non-OEM equipment.
  • Inspect machines and provide evaluations.
  • Coordinate with CAT mining support on warranty and goodwill issues.
  • Adhere to standards related to quality, safety, cost, and ergonomics.

Additional Functions

  • Provide technical oversight for field and shop projects, including drawings and specifications.
  • Manage aftermarket parts, component forecasting, and outage planning (PLEO).
  • Assist with maintenance planning for mining equipment.
  • Support continuous process improvement initiatives.
  • Lead process improvement discussions with teams.
  • Qualifications & Skills

  • High school diploma or equivalent; college degree or equivalent experience preferred.
  • At least 5 years' experience in a mining equipment company.
  • Proficiency in business math, analytical and negotiation skills.
  • Valid driver's license.
  • Strong communication and human relations skills.
  • Technical and electrical knowledge of mining equipment.
  • Excellent oral and written communication skills.
  • Computer skills : Excel, Word, Outlook.
  • Basic selling skills and territory management.
  • Organizational and self-motivation skills.
  • Materials & Equipment Used

  • Company forms, product literature, personal computer, mobile phone, company vehicle, files.
  • Physical & Environmental Requirements

  • Work at company facilities, customer sites, and in the field.
  • Long working hours; ability to lift 50 pounds and carry heavy items.
  • Use personal protective equipment as required.
  • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. For more information, review the "Know Your Rights" notice from the Department of Labor.

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