Technical Support Specialist - Residential

Overview

Technical Support Specialist - Residential

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential . This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. This is not a remote position; we are only considering candidates who currently reside in areas where Visionary Broadband has an office.

Job Overview

As a Technical Support Specialist – Residential, you will provide support for our residential customers via a call queue. Key duties include answering calls, creating and managing support tickets, troubleshooting technical issues, escalating cases as needed, and creating repair jobs to dispatch field technicians.

A successful candidate for this role will have a strong command of the company's network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Schedule

This position has four 10-hour shifts. We are looking for someone to fill a closing shift, Saturday - Tuesday 11 : 00 AM – 10 : 00 PM.

Qualifications

• Proficiency working on Windows-based computers, as well as internet-based applications such as email apps and browsers.
• Basic understanding of networking and networking equipment.
• Attention to detail and documentation.
• Customer service skills, and experience working with customers over the phone as well as in person.
• Patience and a willingness to learn.
• Ability to work in multiple systems at the same time.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, marital status, parental status, or maternity status, genetic information, sex expression, gender identity, transgender status or reassignment, veteran's status, political affiliation, or any other status protected by applicable Federal, State or local law.

Visionary Communications, Inc. is an EEO Employer - Minorities / Women / Disabled / Veterans.

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