What-Comm Dispatch Supervisor

What-Comm 911 Dispatch Supervisor

Are you a strong leader with a passion for public safety and team development? What-Comm 911 is seeking two dedicated Dispatch Supervisors to join our leadership team guiding daily operations, supporting our Public Safety Telecommunicators, and ensuring top-tier emergency response for our community. In this pivotal role, you'll help shape the frontline of emergency communications and make a direct, lasting impact on public safety every day.

This position supervises Public Safety Telecommunicators (PSTs) in the daily operation of the What-Comm 911 Center. Participates in the planning and evaluation of the Center's operations. Assigns and delegates work projects, schedules employees to ensure that proper staffing levels are maintained, manages the performance of PSTs. Performance management includes quality assurance review, preparing evaluations of work performance, coaching, counseling, mentoring, and initiation of corrective action. Supervision is exercised directly and involves awareness and knowledge of all activities taking place within the Center during the assigned shift and responsibility for the outcome of those activities. Supervisors may be assigned to direct and oversee the activities of What-Comm's training program. Performs all activities of a PST position as necessary. This position will start at Step 1 ($44.15 / hour). Employees receive step increases annually in accordance with the What-Comm (Police Dispatchers) Collective Bargaining Agreement and City policy. The full hourly range for this position is $44.15 - $49.68. For internal candidates, placement within the range is based on City Pay Placement Procedures.

At the City of Bellingham, we offer a comprehensive benefits package that helps you thrive in both your career and personal life. Join our team and enjoy the peace of mind knowing that you and your loved ones are well cared for. Here's a closer look at the outstanding benefits that come with being part of our team.

• 7.34 hours of vacation leave per month, with increased accrual over time
• 12 paid designated holidays + 3 floating holidays per year
• 8 hours sick leave accrued monthly
• Medical, dental, and vision insurance for employees and their families
• Life insurance and long-term disability coverage
• Flexible spending accounts and medical insurance opt-out program
• Access to an Employee Assistance Program (EAP)
• Washington State Retirement plan (DRS) for retirement security
• Optional 457 deferred compensation (Retirement Savings Plan) with employer match

Leave accruals are based on 1.0 FTE, accruals are pro-rated if part-time and require employees to be in paid status at least 120 hours / month. Closing Date / Time : Wed. 11 / 12 / 25 8 : 30 AM Pacific Time

Essential functions of the job include :

The work is performed in an office environment at a computer workstation. Office environment is often a high-stress environment involving the processing of emergency calls. Workload intensity varies considerably from one minute to the next and requires frequent swings from urgent independent decision making to cooperative teamwork. At times a Supervisor will work independently in an office reviewing calls, completing paperwork, or meeting with a subordinate. The working environment includes :

Physical ability to perform the essential functions of the job, including, but not limited to :

Experience and training requirements include :

Necessary special requirements :

Selection process :

You are encouraged to print a copy of this job announcement for your reference as the process moves along. Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and supplemental questions). Application materials should comprehensively document your experience and skills related to the position responsibilities and experience / training requirements. As part of the City's commitment to reducing bias in