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Customer Service Representative - Healthcare

Customer Service Representative - Healthcare

MaximusEllisville, MS, US
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Job Description

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\n Job Posting Title\n

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\n Customer Service Representative – Healthcare\n

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\n Date\n

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\n Tuesday, September 30, 2025\n

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\n City\n

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\n Hattiesburg\n

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\n MS\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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\n \n \n Description & Requirements\n \n\n

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Location : On-site in Hattiesburg, MS

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Hourly Base Pay :  $15.00 plus a $500 new hire bonus and up to $2,400+ in other potential bonuses!

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Schedule :  Limited-Service Full-Time schedules available

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Site Hours :  Monday – Sunday, 8 a.m. - 8 p.m.; the hours, schedule, and targeted start date are discussed with recruiter

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Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

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  • Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

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Join Maximus in Hattiesburg, MS as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

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Whether you’re currently in school or planning to return, we offer tuition reimbursement to help you pursue your educational goals. Plus, you’ll benefit from paid training and a supportive, fast-paced environment that’s committed to your success.

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Pay and Benefits

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At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work / life balance, ensuring you're equipped for all the moments that matter.

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  • Competitive Compensation
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  • Base rate $15.00 / hr. + 10% shift differential for evening shifts
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  • $500 new hire bonus and up to $2,400+ in bonus opportunities, including training completion, referrals and more
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    \n- Tuition Reimbursement - Invest in your ongoing education and development \n

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    \n- Work / Life Balance Support : Flexible scheduling options! \n

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    \n- Comprehensive Insurance Coverage :  Company paid, base employee Medical Coverage   \n

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    \n- Future Planning :  401k with company match   \n

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    \n- Paid Time Off Package :  Paid accrued Sick Leave, PTO, and 11 paid holidays    \n

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    \n- Maximus Wellness Support :  Employee Assistance Program (EAP), Employee Wellness, and Discount Programs   \n

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    \n- Professional Development Opportunities :  A supportive environment with career development and promotional opportunities   \n

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    \n- Meaningful Work with Impact :  No cold calling, sales, or collection calls! \n

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  • Eligibility requirements apply, ask your recruiter for more details
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    Essential Duties and Responsibilities :

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  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).
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  • Calls are basic and routine.
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  • Uses computerized system for tracking, information gathering, and / or troubleshooting.
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  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
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  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
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  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
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  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
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  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
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  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
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  • Refer calls as required to CSR Lead
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  • Maintain up-to-date knowledge of client regulations and policies
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  • Report problems that occur via the online system so they can be addressed by the appropriate parties
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    \n Minimum Requirements\n

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  • High School diploma or equivalent with 6 months of customer service experience.
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  • Must be able to speak and read English clearly, professionally and fluently.
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