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Digital Channels Specialist

Digital Channels Specialist

Communication Federal Credit UnionOklahoma City, OK, USA
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Our Benefits

  • $1,000 Welcome Bonus after 90 days
  • Competitive Pay with advancement opportunities
  • Performance Incentives
  • 11 Paid Holidays
  • Paid Time Off (Starting at 16 days per year with Years of Service Increases)
  • 200% 401(k) Match up to 5%
  • Medical Plans with a $5.00 Employee Only Per Pay Period Plan
  • Dental, Vision, Short-Term Disability Insurance
  • Hospital and Accident Indemnity Plans
  • Employer paid Basic Life and AD&D Insurance
  • Employer paid Long-Term Disability Insurance
  • Flexible Spending Accounts- Medical and Dependent Care
  • Tuition / Educational Assistance
  • Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

We are seeking a talented and driven Digital Channels Specialist to join our team. The Digital Channels Specialist will be responsible for assisting with the day-to-day operations of the credit union's digital platforms to provide seamless experiences for members and staff. This role will work with multiple departments to support digital channels and increase digital adoption. The ideal candidate will have experience with modern digital banking platforms, as well as a desire to stay informed about industry trends, new technologies, and best practices.

Who You Are

  • Professional, well-developed written and oral communication skills. Requires the ability to speak and write clearly and concisely, to organize information logically, to present information simply enough to be understood, to listen effectively and relate to varying age groups.
  • Strong interpersonal skills to work cooperatively and politely with others.
  • Strong organizational and project management skills with attention to detail and accuracy.
  • Ability to multi-task and be self-motivated.
  • Ability to adapt to changes in the workload and deal with frequent change, delays, or unexpected events while being punctual and composed under pressure.
  • Proficiency in Microsoft Word, Excel and PowerPoint, content management systems such as WordPress, marketing automation platforms such as Acoustic, and project management tools such as Jira and Trello.

    • What You'll Do

  • Digital Banking

    • Manage internal knowledge base for digital banking.

  • Provide support for member-facing staff.
  • Open support tickets with third-party providers as needed
  • Assist with configurations and new implementations.
  • Monitor KPI's for digital banking.
  • Website

    • Maintain and update existing webpages with current rates, disclosures, and product information.

  • Ensure compliance with advertising and website regulations, including accessibility.
  • Communications

    • Maintain and update automated communications

  • Send communications to members and staff regarding digital banking updates, scheduled maintenance and downtime.
  • Marketing

    • Work with Marketing to design and deploy campaigns to promote digital adoption and awareness.

  • Assist with marketing communications and events when needed.

    • Required Skills and Proficiencies

  • Excellent written and oral communication skills to effectively convey information to members, vendors, and co-workers.
  • Strong interpersonal skills to work cooperatively and politely with others.
  • strong organizational and project management skills with attention to detail and accuracy.
  • Ability to multi-task and be self-motivated.
  • Ability to adapt to changes in workload and deal with frequent change, delays, or unexpected events while being punctual and composed under pressure.
  • Proficiency in Microsoft Word, Excel, and PowerPoint, content management systems such as WordPress, marketing automation platforms such as Acoustic, and project management tools such as Jira and Trello.
  • Knowledge of basic HTML / JS / CSS and SQL is a strong plus.

    • Education and Experience

  • Two or more years of related experience required.
  • High school diploma or G.E.D. required.
  • Any curricula in information systems or computer science considered a plus.
  • Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.

    • Job Posted by ApplicantPro

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    Digital Specialist • Oklahoma City, OK, USA

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