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Quick Lane Manager

Quick Lane Manager

Sioux Falls FordSioux Falls, SD, US
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Job Description

Job Description

Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.

MINIMUM QUALIFICATIONS :

  • Previous experience as an automotive service advisor or assistant manager or similar role
  • Strong knowledge of automotive diagnostics and repairs
  • Excellent leadership skills with the ability to motivate and inspire a team
  • Exceptional customer service skills with the ability to build strong relationships with customers
  • Knowledge of dealership operations and procedures is preferred

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES :

Manage Quick Lane Advisors and Technicians

  • Selection, onboarding and scheduling
  • Training, coaching, mentoring, counseling
  • Foster a positive team atmosphere both within the Quick Lane and with other departments
  • Resolve team member concerns in a prompt and effective manner
  • Be approachable and enhance communication using active listening techniques with team members and customers
  • Instill a sense of pride within the department to teach customer and team member confidence
  • Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns
  • Dispatch responsibilities to Quick Lane team members to ensure deadlines are met

    • Understanding and Using Business Knowledge

  • Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
  • Implements new manufacturer and / or dealership systems or processes to increase business
  • Completes daily sales and production records as established by dealership
  • Provides technical information and assistance to associates, as needed
  • Maintain active professional affiliations and certifications
  • Keeps up to date on industry specific information
  • Develops business strategies to ensure a strategic marketing advantage
  • Reviews the Quick Lube operating practices

    • Benefits :

  • Health Insurance (including Wellness Benefit)
  • Dental and Vision Insurance
  • Life Insurance
  • 401(k) with company match after one year of service
  • EAP – Employee Assistance Program
  • Paid Vacation, Holiday and Personal Time
  • Discounts on vehicles, service and parts – including immediate family members
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    Quick Lane Manager • Sioux Falls, SD, US

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