Service Desk Agent

Serve as first-level contact for IT support via phone and multimedia channels

Provide initial troubleshooting for Hyatt-owned software, hardware, and networking issues

Handle password resets and direct non-Hyatt issues to appropriate vendors

Document incidents and requests in ServiceNow

Triage and escalate tickets to appropriate support groups

Collaborate with senior agents and Level 2 support

Maintain clear documentation of all interactions and resolutions

Take ownership of issues from start to resolution

Apply problem-solving skills to troubleshoot and resolve technical issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

1-2 years of technical support experience

Proficiency supporting MS Office, MS Exchange, MS Windows, and general networking

Strong verbal and interpersonal communication skills

Excellent written and organizational skills

Ability to maintain confidentiality

Bachelor's degree required

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.