Guest Service Agent, Part Time - DoubleTree by Hilton Hotel Chicago Magnificent Mile

Guest Services, Operations, and Front Office

The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the team! This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier. The Guest Service Agent is a part-time position working rotating / flexible shifts, starting at either 7am to 3pm., or 3pm to 11pm. Some overnights may be required. Mainly weekends.

Up-selling incentive, with Paid Time Off (PTO), Health & Welfare benefit plans, and Team Member and Family Travel Program Benefits!

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.