FEMA Public Trust Customer Service Representative

A company is looking for a Customer Service Representative - FEMA Training Support.

Key Responsibilities

Provide first-line customer assistance for students and partners accessing FEMA's training programs

Research, update, and reconcile student records using the Independent Study Database System (ISDBS)

Process transcript and course-completion requests while ensuring compliance with privacy regulations

Required Qualifications

Active FEMA Public Trust clearance or ability to obtain it prior to start

U.S. citizenship required

High-school diploma or equivalent; associate degree preferred

One to three years of customer-service experience, preferably in a federal education or training environment

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)