Install / Repair Technician

Job Description

Job Description

Salary : $20-$30

Install / Repair Technician

Department : Plant

Reports To : Jason Moser

FLSA Status : Non-Exempt

General Summary

Responsible for delivering quality technology solutions to all customers and potential customers. This role ensures that customer communication needs are met whether at home or a business location. Duties include installing, maintaining, repairing, and locating underground network facilities.

Essential Job Functions

• Assist customers with communication needs.
• Install equipment at customer premises
• Perform routine and preventative maintenance on systems.
• Completes paperwork, maintains repair parts in inventory, maintains confidentiality regarding information being processed or stored, and performs customer follow up.
• Install customer wired and wireless networks including all necessary hardware and software.
• Recommend repairs, perform authorized repairs and post repair checks.
• Address walk-in customers, and answer customer questions as needed.
• Provide troubleshooting techniques pertaining to routers, devices, email, password management, and video services.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Repairs communications and / or broadband equipment.
• Weekly on-call rotation and occasional overtime.
• Perform all other related duties as assigned.

Knowledge, Skills and Abilities

Education and Experience

High school diploma required. Valid drivers license required. Mathematical, computer, and mapping skills required. Experience networking and understanding of Wi-Fi networks preferred.

Physical Requirements