Sr. IT Support Specialist

Overview

We are on a mission to unlock impossible AI for all.

RAIC Labs helps organizations transcend data-access and data-quality issues, unleashing the full impact of AI. Our technology unlocks previously impossible AI with the power to change the world. We're adding a Sr. IT Support Specialist to our team. In this role, you'll be responsible for managing, maintaining, and enhancing the company's IT infrastructure, ensuring efficient operations, and supporting both technical and end-user needs. This role involves troubleshooting hardware and software issues, supporting all systems, implementing security protocols, and providing day-to-day IT support to all employees across various departments.

Here's what you'll be working on :

• Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals
• Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions
• Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person
• Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks
• Oversee and update operating systems, software applications, and security patches
• Operate standard office equipment and assist with the set-up and maintenance of office technology
• Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions
• Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations
• Work closely with other departments to understand IT needs and propose effective solutions
• Maintain an up-to-date inventory of all IT hardware, software, and licenses

Are you up for the challenge? Read on to see if this will be the right fit for you!

A good Sr. IT Support Specialist at RAIC Labs must have the following skills, knowledge, education and experience :

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Do you have a Bachelor's degree in Information Technology, Computer Science, or a related field?

Do you have 5+ years of experience in an IT support role?

Do you have Proficiency in Microsoft 365?

Do you have familiarity with FortiGate Cloud?

Do you have familiarity with IT infrastructure components, including computer networking principles and device management platforms?

Do you have proficiency in software troubleshooting across various platforms?

Do you have experience with desktop support tasks, including hardware setup and configuration?

Are you able to work 3-4 days onsite per week at our office in Delafield, WI?

Will you now, or at any point in the future, require any form of sponsorship to work in the United States?

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