Sr Administrative Assistant - Phoenix, AZ

Caring. Connecting. Growing Together.

At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us.

We are searching for a highly qualified administrative assistant / clerk to support the Arizona Health Plan in preparing, processing and reconciling a multitude of provider and health plan payments. The provider payments primarily include state directed payments but also include ACO, language line, caregiver support and home health. In addition, this role will be responsible for coordinating building and equipment requests including ID access, parking and elevator badges, and partnering with the team to drive the overall rhythm of the health plan. The role will also provide back up support for the health plan with meeting, travel and expense coordination.

This position is hybrid full-time (40 hours). Employees are required to work normal business hours of 8 : 00am 5 : 00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 East Washington, Phoenix, AZ.

Primary Responsibilities :

• Provide administrative support in a manner consistent with the highest level of performance and professionalism while building effective relationships with other administrative assistants; operate as a team player
• Prepare, submit and reconcile provider invoices (65-70% of work hours) including :
• Invoices include state directed payments, language line and other AZ health plan specific provider payments
• Identify any new vendors / providers and research name, TIN, and address
• Research / confirm member eligibility for payments
• Use A / P Vendor ID Request Form to obtain any IDs that are not already permanent IDs
• Prepare PeopleSoft Voucher Upload template and submit within PeopleSoft
• Obtain Payment Report for all payments after completion
• Prepare any payment reports for AHCCCS, as required
• Respond to all follow up requests for uncashed checks and then void / reissue as necessary through the Payment Services application, including responding to phone and email requests timely and accurately
• Reconcile outstanding payments
• Enter and submit purchase orders into relevant systems (e.g., ARIBA)
• Prepare payment supporting documents as required (print, coordinate, mail)
• Oversight for mailroom; printers, misc.
• Health plan oversite for mailroom
• Liaison for building operations (toner, paper, printer issues etc.)
• Health plan mail support - sort, distribute, produce UPS labels and mail)
• Coordinate with facilities as needed (faulty equipment, supplies, maintenance)
• Access Card Administrator (building, elevator and parking)
• Create / prepare materials (e.g., Microsoft PowerPoint deck, Excel spreadsheets) and ensure distribution to appropriate individuals in a timely manner
• Use various software including Word, Excel, PowerPoint, Visio to prepare presentations, reports, agendas and other communications. Excel pivot table knowledge is required
• Maintain and distribute lists as needed (e.g., organization charts, health plan email distribution list, contact, etc.)
• Work independently to perform varied duties
• Create, edit, and print Microsoft Office documents ensuring quality and accuracy
• Maintain a high level of organization and attention to detail
• Maintain a high level of confidentiality; handle confidential information professionally and discreetly
• Create a welcoming environment for guests and employees
• Act as health plan BSL back up as needed
• Contribute every day to a positive team culture, demonstrating United Healthcares values of integrity, compassion, inclusion, relationships, innovation and performance. Answer incoming calls and facilitate handling of requests for information

Secondary Responsibilities :

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Soft Skills :

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with