Dispatch Coordinator

Under the general supervision of the Mobile Crisis Director or the Director of Crisis Services, the Dispatch Coordinator provides the connection via telephone between the individual or entities needing behavioral health services and the appropriate services needed. This position performs call center / dispatch duties for the Mobile Crisis Unit, PAR screeners and other related dispatch and call center functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Acts as the primary liaison between the crisis representative and the mobile crisis team.
• Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team.
• Utilizes the MHWIN dispatch system to deploy the mobile crisis team.
• Responds to crisis calls and referrals for mobile crisis deployment.
• Utilizes de-escalation techniques and crisis interventions for callers in crisis.
• Completes a triage to provide an initial assessment of the individual's needs.
• Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale.
• Manages a high call volume while performing other required duties.
• Documents each encounter concurrently while in-call.
• Utilizes knowledge of community resources.
• Provides coordination between hospital social workers and PAR screeners.
• Completes Requests for Service (RFS) ensuring that Pre-Admission Review (PAR) screeners complete assessments to determine if an inpatient setting is the appropriate level of care for the individual.
• Enters requests for services (RFS) from referring hospitals and relays the information to dispatch the PAR Screeners.
• Enters client information into DWIHN's Electronic Health Record (EHR), the MHWIN system and relays information to the PAR Screeners.
• Utilizes MHWIN dispatch system to deploy PAR Screeners.
• Utilizes DWIHN's phone system.
• Completes data entry for enrollments.
• Generates member IDs for new individuals entering the DWIHN system.
• Verifies Medicaid in the CHAMPS system.
• Completes triage to provide initial assessment of the individual's need.
• Participates in agency and system staff meetings.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) :

REQUIRED EDUCATION :

A High School diploma, GED, or its equivalent.

REQUIRED EXPERIENCE :

AND

REQUIRED LICENSE(S).

A valid State of Michigan Driver's License with a safe and acceptable driving record.

WORKING CONDITIONS :

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note : DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer