Customer Support Analyst

A company is looking for a Customer Support Analyst (Finance).

Key Responsibilities

Respond to customer queries via phone or email and manage client issues using a ticketing system

Troubleshoot and analyze complex customer issues related to financial software, providing necessary training and support

Gather customer feedback and collaborate with internal teams to report on product enhancements and malfunctions

Required Qualifications

Two (2) years' experience as a Support Analyst or in a SaaS support role

Bachelor's degree in finance / accounting or relevant field, or two (2) additional years of relevant experience

Experience working with SaaS products

Knowledge of database structures

Ability to work independently and manage multiple cases under pressure