Enrollments - Program Supervisor

Enrollments - Program Supervisor

Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Enrollments - Program Supervisor

What We're Looking For :

We are looking for a Supervisor for our Enrollments Department who is committed to excellence and the mission, goals and values of Crystal Stairs. Under the general supervision of the Enrollments Coordinator the Enrollments Program Supervisor is primarily responsible for delivering services to families under the subsidized child care assistance program. The Supervisor manages a team of Program Specialists and other support staff, and coordinates activities in support of the delivery of services. In this critical position you will monitor caseloads and terminations to ensure enrollment flow is consistent with expenditure projections; prepare and submit reports. You will participate in staff and management meetings to identify workflow needs, staff development and training needs, and provide opportunities for in-house training and / or external workshops, seminars and conferences.

Other key duties include :

• Supervise the provisions of the Case Management Services and contract requirements.
• Ensure that program staff achieves performance standards and contract requirements, while providing excellent internal and external customer service.
• Participate in the overall planning and evaluation of program operations, quality control and client services.
• Track and monitor performance, conduct and attendance of employees including timely submission of e-time.
• Provide direction, leadership and coaching to staff members by conducting periodic staff meetings and frequent check-ins.
• Provide opportunities for employees to develop their competencies.
• Provide appropriate staff development, including corrective action when necessary and conduct Performance Evaluation Process in timely manner.
• Select and hire well-qualified, talented staff that reflects labor market diversity.
• Represent the program and agency at professional organizations and community meetings.

Experience, Knowledge, Skills and Abilities You Should Possess :

Special Requirements

Total Package of Benefits

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements : Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.