Talent.com
Managed Services Consultant
Managed Services ConsultantRELIAS • Morrisville, North Carolina, United States
serp_jobs.error_messages.no_longer_accepting
Managed Services Consultant

Managed Services Consultant

RELIAS • Morrisville, North Carolina, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Are you looking for a high energy, strategic, and fast-paced position as a Managed Services Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program - a great introduction to our company, customers and culture!

Growth and career advancement opportunities!

  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees
  • The managed services consultant is responsible for managing one or more recurring and / or one-time services in the Professional Services Managed Services portfolio. This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services.

    WHAT YOU'LL DO :

  • Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
  • Develop project plans, identify scope, milestones, dependencies, timelines, and contingency plans
  • Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
  • Identifying and managing risks and issues, and working with internal teams for mitigation
  • Lead customer workshops and training sessions.
  • Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
  • Develop and fostering positive relationships and build rapport with customers
  • Utilize current and best practice implementation documentation and toolkits
  • Ensure that project management database is kept up to date and all time is logged and project notes are complete
  • Manage the day-to-day delivery of assigned services to new and existing customers.
  • Providing technical support to customers throughout the duration of the engagement
  • Conduct platform training sessions in various settings for internal and external customers as required
  • Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
  • Maintain in-depth knowledge of the Relias Solutions and Platforms
  • Utilize current and best practice implementation documentation and toolkits
  • Assist with developing and maintaining process documentation for managed services processes
  • Assist with updating department SharePoint site
  • Act as liaison to other departments as assigned
  • Other duties as assigned
  • YOU'VE GOT WHAT IT TAKES IF YOU HAVE :

  • Bachelor's Degree
  • 1 year in a service delivery environment managing customer facing projects or services
  • 1 year implementing SaaS based products and solutions and delivering training
  • Experience with project management tools, methodologies, and software
  • Ability to effectively manage and nurture client relationships to achieve mutual success
  • Utilization of CRM tools to improve overall client experience
  • Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
  • Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
  • Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
  • Work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
  • The ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
  • IT WOULD BE NICE IF YOU HAVE :

  • Experience in a healthcare setting or onboarding healthcare customers
  • Technical Knowledge of common application integrations (Text File, SSO, API / Web Services)
  • Relias is an Equal Opportunity Employer and a Drug-Free workplace

    IN OFFICE REQUIREMENT :

    Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 / 40 days / quarter.

    Company : Relias LLC | Job ID : 283688

    serp_jobs.job_alerts.create_a_job

    Service Consultant • Morrisville, North Carolina, United States

    Job_description.internal_linking.related_jobs
    Oracle Service Cloud Consultant

    Oracle Service Cloud Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Oracle Service Cloud Consultant to lead technical development and solution design within a complex enterprise environment. Key Responsibilities : Serve as the senior OSv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Services Project Manager

    Client Services Project Manager

    VirtualVocations • Raleigh, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Project Manager to manage client relationships and project execution in the electronic discovery industry. Key Responsibilities Serve as the primary liai...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Managing Consultant, Services Business Development-Community Institutions

    Managing Consultant, Services Business Development-Community Institutions

    Mastercard • Raleigh, NC, US
    serp_jobs.job_card.full_time +1
    Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We supp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    WFM Implementation Consultant

    WFM Implementation Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a WFM Implementation Support Consultant.Key Responsibilities : Provide client-side implementation support for ADP clients transitioning to WorkForceManager Support pre-im...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Solutions Consultant

    Solutions Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solutions Consultant to support the Guidewire and My Book / My Referral digital platforms.Key Responsibilities Provide technical, process, and training support for Guid...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Telecom Management Consultant

    Telecom Management Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Telecom Industry Management Consultant - BSS SME.Key Responsibilities Build model diagram / architecture inclusive of all required business processes Research other tele...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Workday HCM Consultant

    Workday HCM Consultant

    VirtualVocations • Raleigh, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Workday HCM Lead Consultant to provide post-production support across multiple customers.Key Responsibilities Support AMS tickets, configuration updates, and enhancemen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote XSOAR Consultant

    Remote XSOAR Consultant

    VirtualVocations • Raleigh, North Carolina, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote XSOAR Consultant to assist with log migration and detection strategy for clients.Key Responsibilities Collaborate with the technical lead to develop a log ingest...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Consulting Manager

    Senior Consulting Manager

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Consulting to join their Professional Services leadership team.Key Responsibilities Elevate the Consulting Practice by defining standards and coaching t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Implementation Consultant

    Implementation Consultant

    VirtualVocations • Raleigh, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Implementation Consultant to support the implementation of its platform for customers.Key Responsibilities Own the technical setup, configuration, and quality testing ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr Sales Consultant- Managed Services (Enterprise)

    Sr Sales Consultant- Managed Services (Enterprise)

    UKG (Ultimate Kronos Group) • Raleigh, NC, US
    serp_jobs.job_card.full_time
    The code you ship, the decisions you make, and the care you show a customer all add up to real impact.Today, tens of millions of workers start and end their days with our workforce operating platfo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Investor Services Consultant

    Investor Services Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an Investor Services Consultant.Key Responsibilities Coordinate investor onboarding processes and maintain accurate records in client systems Manage ongoing account acti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Business Process Consultant

    Business Process Consultant

    VirtualVocations • Raleigh, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Financial Issue Management Consultant.Key Responsibilities Lead execution of the Issue Management playbook and ensure timely resolution of major issues Coordinate resp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Merchant Services Consultant

    Merchant Services Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Merchant Services Representative to support the growth of their Merchant Services portfolio through client consultations. Key Responsibilities Place outbound calls to cl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Solutions Consultant

    Lead Solutions Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead Solutions Consultant focused on Customer Success.Key Responsibilities Drive customer value realization by assessing platform usage and creating actionable optimiza...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    TMS Configuration Consultant

    TMS Configuration Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Blue Yonder TMS Configuration Consultant.Key Responsibilities Lead TMS configuration, including setup, parameterization, and rule definition Translate business require...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Consultant - Grants Management

    Senior Consultant - Grants Management

    EisnerAmper • Raleigh, NC, United States
    serp_jobs.job_card.full_time
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Managed Services Consultant

    Managed Services Consultant

    RELIAS • Morrisville, NC, United States
    serp_jobs.job_card.full_time
    Are you looking for a high energy, strategic, and fast-paced position as a Managed Services Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IBM Cloud Consultant

    IBM Cloud Consultant

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for an IBM Cloud Consultant.Key Responsibilities Lead design and implementation of API- and Microservices-based architectures on IBM Cloud Develop and manage Business Proces...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Client Services Specialist

    Client Services Specialist

    VirtualVocations • Durham, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Specialist I.Key Responsibilities : Respond to client e-mail support tickets, addressing various concerns Utilize online systems and support tools to re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted